A sampling of international mover reviews from our customers.
Fan Mail from people we have moved overseas.

Dear Rich -

I just want to let you know that we are VERY HAPPY with the handling of our move by your company.   The container arrived at our house on September 17th,  and the University appeared to handle any and all customs related issues without any one of us ever going to the port.   Your people here were very professional and handled the delivery quite well indeed.  The container was unloaded in one day, and they setup everything the next day.  A few remaining items which were not setup because some rooms of the house were not ready were handled a couple of weeks later.

Overall,  nothing was broken or lost,  except for a few trivial things (a lamp shade holder) that we must have thrown away when we unpacked the boxes.

I want to thank you for your help with our move.  I have been wanting to write for some time,  but, as you can imagine,  my job here is pretty overwhelming.   I just remembered again today as I was doing some straightening up on my desk, and I ran into one of your cards.

Best wishes and regards.

–Umran

Hi Doug and Michele,

All is fine here, thanks for asking , although its taking me a while to adjust back into UK life after being in the US for 4 years! The move went perfectly for me all round. Everyone that was involved at every stage was friendly helpful and courteous, and it really took away the stress for me as there was nothing to worry about and it was nice to know it was all in safe hands. Also the timing of the shipment’s arrival in the UK couldn’t have been better – I got back on the Weds and my goods were delivered on the Friday -perfect again. Thank you again for your help, support and efficiency in all of this and I wouldn’t hesitate using you again or recommending you to anyone that needs your services.

All the best

Regards

Ros

Hi Michele and Doug – o ciao Michele e Doug!

Sono in Italia! I’m in Italy – decided against making the UK the final stop and moved on to Italy for a few years. Tutto bene – all went well. One small listing error by the good people of Gentle Giant had me searching for a non-existent case of CDs – DVDs had been recorded as CDs – for a bit but that’s the only negative! Flawless service overall – thanks for everything!

Craig

Doug & Michelle,

I am happy to let you know that the move went very well. The packers in Boston did a thoroughly professional job, which was completed by an equally professional service at the receiving end. There were no damaged or missing items and the completed paper work enabled a smooth passage through customs in The Netherlands. The time taken from door to door was with 50 days (Dec 30 to Feb 18) on the slow side, but quality is much more important than speed.

Regards,

Alexander

Hi Kathe,

Thanks for your email. My apologies for the delay in my resposne. Our move went very well. It took a little bit longer than expected to get our stuff through customs (probably because of summertime) and the fact that customs wanted to do a visual inspection of our stuff. Besides that, the move from the beginning to the end went wvery well. The movers in DC were very good as were the movers here in the Netherlands. Everything, except one mirror, made it in one piece to our new place. (Can we file a claim for the broken mirror?) I want to thank you for your guidance and if we ever decide to move back to the US, we’ll definitely think of you again.

All the best,

Rogier

Hi Doug,

My move went pretty smoothly. Baltrans arrived with a crew of 6 punctually. They had a great attitude and were highly efficient. The entire move, from movement of boxes and furniture to assembly and unpacking, took 3 hours plus. Would recommend Baltrans again.

Best regards,

Calvin

Dear David,

Thanks for your message. I think the move went off very well. I would like to thank Rainier and you for a very professional service. Your local contacts both in Syracuse and in Germany at Bremen were very knowledgeable about local documentation needs, cooperative, courteous and professional. I am very statisfied with the way you managed the entire process which rewuired very little intervention from my part. Thank you once again!

With best regards,

Sumitro

I am quite impressed with the whole move, the competitive quote, the accurate estimate of the space needed to move all of our household goods plus a car, and the quick reactions from all the teams involved. My HR referred Graebel but they are so slow in getting things organized, and their inaccurate estimate leads to a very over-priced quote. I will not hesitate recommonding Rainier to anyone. Good job, Doug, Michele and your teams.

Thanks

Raymond.

Hi Rich,

All-in-all, our move has been a very positive experience. The guys from California Relocation Services were brilliant – very friendly and efficient – and as a testimony to their packing skills, only one of our items suffered minor damage on the long trip over. Fortunately, our claim was handled quickly by Intertrans Insurance Services and the money was delivered straight into our account via electronic transfer. Although initially we felt we would have liked to have had more of the process explained to us in writing, we have to say that the original quote supplied to us turned out to be completely correct and we have very much appreciated the fact that you – and all your staff – have been so responsive via email throughout the whole move. It gave us great peace of mind! Thank you again for making this aspect of our move a hassle-free experience,

Tracey & Johan

Hi All

Sorry I wasn’t able to get back to you sooner, 2008 was a crazy year for me from start to finish.  After morving from California to Australia and back to New York over six months, my grandmother passed away and I finally feel like I have both feet on the ground.

I can’t even tell you how pleased I am with your moving service.  All of my worldly possessions travelled over 20,000 miles in total and all of it made it back to me in New York as I packed it.  Not a single piece was broken, including my wine glasses and artwork.  You were all so very helpful in helping me deal with the changes and relocations as they occurred.  All of my arrival and delivery dates were the same week as quoted so I was very impressed with every aspect of the service.

Thanks again for everything!

Aaron Stiebitz

Hi Rick,

Thanks for your email and follow-up re our move to Australia – I do apologize that is has taken me three weeks since our belongings arrived to get back to you – but we are up to our eyeballs still trying to unpack our stuff!

We have been really thrilled with the service we have received from both Rainier and Moving Star – you guys worked seamlessly as a team to ensure our belongings arrived in good shape and in good time, and we are most appreciative of that! You have responded so promptly to my many questions over the past 8 months, and it has been great to have you as the one point person for the international move.

I would be very happy to serve as a reference to any future clients considering using Rainier for a move to Australia (or anywhere else!) – we couldn’t have asked for better service or a better result!

Thanks again Dave for your hands-on and attentive service.

Best regards,

Emma Garcia

Hello Rick,

Just wanted to let you know that Ambrose Sons delivered our shipment yesterday.

We want to thank you for the way you handled our shipment from Sacramento to Canberra. Our possessions were delivered in a very timely manner, well within the promised time-frame, and with the exception of a couple of very minor scratches, everything was in excellent condition.

We would also like to commend the courtesy and professionalism of the staff at both ends of the move.

After all the horror stories we have heard about international movement of household goods, we have been extremely impressed by our experience with Rainiers.

With thanks for your help and very best wishes,

Tricia & Rod Whitaker

Hello Dave,

Thank you for your e-mail. I got all my goods delivered yesterday morning. Everything was just perfect so far. All the 50 boxes shipped from my place in Cambridge are sitting in my apartment in Vancouver.

The experience of working with you and the Canadian company was excellent.

Best Regards

Hernan

Hi Dave,

Our move went well. The Belgium company Gosselin provided a good and professional service. As we didn’t unwrap our boxes, we will let you known if we have any damages when we will relocate.

Best regards

Sophie Lepy

Hello Cesar!

FINALLY, I have found the apartment, and was allowed to move in. The group in England was super helpful, they let me store my possessions in England for a very low price while I apartment hunted. And they delivered the materials the exact day I requested.

Unfortunately, my apartment was not fully renovated as the landlords had promised, so I could not have the movers unpack the boxes, I asked them to stock them in one of the rooms. I will unpack next week and let you know if everything’s is okay. So far, everything has been amazing. Every box arrived. A testament to your efficiency…just before the movers left our apartment in San Francisco 5 months ago…I put a toilet plunger on top of the boxes that were set to move. The movers must have carried it away with them. It was not numbered, listed nor packed…and today in Paris, there it was, sitting on top of the boxes, my toilet plunger! That made me laugh. Now that is service!

I am very happy that I chose your company, and will STRONGLY, even aggressively, recommend you to anyone needing to go somewhere.

If there are any damaged goods, I suppose I should contact you about the insurance? Either way, I’ll let you know how it goes.

Best regard,

Marco

Hi,

Je voudrais remercier Moving star pour leur professionnalisme dans mon déménagement de San Francisco à Paris.Je ne savais pas qui chosir ,vu toutes les mesaventures que certains avaient rencontrés avec certaines compagnies
.Eux,ils vous mettent en confiance dés le début et à tous moments vous avez un interlocuteur à qui vous pouvez vous adresser pour vous rassurer.Les délais ont été parfaitement respectés, mes affaires sont arrivés chez moi en bon état et c’ était en plus la compagnie qui me proposait le meilleur prix. Je recommande à tous cette compagnie qui m’ a donné entiere satisfaction.

Merci encore

Nella Valoris

Professeur au Lycée Français de San Francisco

Thank you so much ,it was a great experience!

HI Rebecca,

Thanks for checking in. So far so good. Our shipment has cleared customs in the UK and is waiting at the EUROUSA warehouse for shipment to Berlin. It is taking a bit longer than we thought, but this is just fine, since my mother’s apartment will not be ready to move in until July 2.

I am expecting a call from Ashton next week to schedule the delivery.

I will keep you posted, but I am very pleased so far. In fact, I have already recommended you to 2 friends.

Hope you are well and thanks again,

Christina C.C. Howell

Hi Doug,

Everything is great. Shipment arrived as we planned and the container got through customs as planned.

Thank you so much for applying all your experience in overseas shipping and moving, this has proven invaluable.

Sincerely,

Wilson

Hello Dave,

Just wanted to let you know that our container arrived in Ireland as scheduled. We are very pleased with our overall “moving experience” with Moving Star and Rainer Overseas.

Avner is one of the most professional and customer oriented business people I have dealt with in my 12 years in the US. He is always accessible via phone and email, which is very reassuring when one is trusting him with looking after all one’s worldly possessions – he even called to our home on July 4th!!

His team of packers/movers (Dora,Jesus and team) were very courteous and professional. All of our belongings were moved into storage by your DA partner in Dublin – this team was also very professional.

Our household items are well packaged so hopefully we will find all intact when we move into our new home in a few months time. I have recommended Moving Star to other friends who are relocating to Ireland.

Many thanks,

Dervilla McKeever

Hello Dave,

The final move went very well. The team from Spring international was very professional, and was very flexible in solving the challenges that result in moving US furniture into a Japanese home.

We’re still unpacking and getting settled, but are very happy indeed. Thanks very much to everyone from Moving Star, Rainier Overseas.

Let me know if it would be helpful to write a more complete recommendation letter.

Best regards,

Howard

Dave,

Everything arrived safely today. The truck driver that Gordon dealt with was
really nice. Thanks for your help with shipping our things to New Zealand – it was a
relatively easy and smooth process.

Louise

Rainier Overseas:

Thanks for your follow up interest. I am happy to report that every aspect of the move went smoothly. Even when a couple of our artwork pieces were seized by New Zealand Immigration for pest contamination the matter was handled efficiently by both the local agent and the government people and the goods are back in our hands bug-free.

Moving Star’s part of the move went especially well. Your advance attention to the move details was appreciative and paid off on the day of the move. The pick up of our grand piano from Cabrillo College required some special effort, not only in organizing the removal in advance, but working with the school class schedule on the day of the move. On the day of the move a minor glitch required your guys to hold back for a while due to school activities. They were cooperative and pleasant in accommodating this matter. My wife, who was present at the college, commented on how careful and professional your team was in handling this valuable instrument.

Again, the second stop of the move at our residence went just as smoothly. Because everything was crated, the pickup was a quick one. It was the only time I met your moving crew and I wish to echo my wife’s comments that they were extremely friendly, hard working, and good representatives for your company.

Finally, the local agent here in NZ who took delivery of the goods and handled the customs clearance was excellent. Like yourself, they made several advance calls to insure all the paperwork and delivery details were in order so that the customs clearance and delivery would go smoothly. All of the goods arrived in perfect condition, not a scratch. In fact, even the shipping crates were in new condition.

All three players in this move worked well as a team, Moving Star and World Moving (NZ) did a great job in handling the goods, and Rainier did everything we could have expected in coordinating the entire process, including the sea freight services. Rainier has a difficult job handing over their responsibilities to a number of other companies worldwide. In our experience, they selected their partners well.

Please do not hesitate to use this email as a recommendation for your company

Regards

David Campbell

Hi Dave,

Would like to thank Rainier and Magna for very efficient and trouble free service! Everything went according to plan and as promised by yourselves. I’ll get Caroline to forward some more comments soon.

Regards

Peter

Hi Doug,

This is the first opportunity I have had (haven’t had e-mail access) to thank you and your company for such efficient and excellent service.

I received my crate on February 14th – what a Valentine’s gift – I don’t think another Valentine’s day will live up to this one!!!

All my stuff arrived in excellent order – not one breakage – thank you.

Please pass on my thanks for such great packing and labeling to Eric Brown and his team member Stil (not sure of spelling sorry!)

We have had such a great experience with your company that I shall highly recommend you and your South African partners to anyone who wants to move either within USA, SA or overseas.

Thanks again Dave.

Keep well and all the best for 2007.

Kind regards,

Caroline and Peter Cartwright

Hello Dave !

Everything worked perfect. We came back to Sweden in the beginning of April and the container arrived without problem to Norrköping port in the end of April.

The customs cooperate 100 % and we did all of the paperwork by ourselves. We hired a truck who loads the container and we got it very close to our storage.

When we open up the container everything was unharmed. We can just thank you for all help. We will absolutely recommend You to all people we know who have to send something overseas.

Mona and Stephan Hedestig

Hi Rick,

Everything worked perfectly. Not a scratch on my car or the other stuff and the service was great both in the US and here in Sweden.

Thanks and Regards,

Joakim

Hi Rich,

We took delivery on our things this morning. Everything went smoothly and arrived in good shape.

I have given you guys a glowing recommendation to our HR dept — I hope they will be moving many more new employees to Sweden through you.

Thank you again for making this such a smooth move.

Best Regards,

Steve

Dave

I was meaning to write you. We are here and well…. our house is SMALL!! So, we are kind of shuffling deck chairs on the titanic right now and one couch didn’t fit into any opening of our house. So we now have the most expensive garden furniture in all of England. Storage units are made for people like us, I am sure.

The service and the move were exceptional and I would love to thank you and tell everyone about your services. That being said, if and when we move back we will be using Rainier in the future. In fact, our stuff arrived in England before we were able to get our TV (ultimately broken) from Seattle to Boston via UPS. So, that was amusing.

The one question that we were unsure about is… were the packing materials supposed to be removed after we unpacked? They did take away some paper, but not the majority… We are now stuck with a lot of paper and no real means of disposing of it- particularly the wrapping for our furniture. We also seem to have escaped major damage thus far, although we have not unpacked completely. We have had one broken glass and a dinged up lamp that we fixed, so that was not an issue. I hope that we fared as well with the pictures. I will let you know if there is any damage on that front.

Thank you so much and let me know about the paper.

All the best

Amelia

Hi Doug

Just to let you know everything arrived safely. Absolutely no damages or missing boxes. Thank you so much for all your assistance. Everybody did a wonderful job. They only had two men this end but they were fantastic especially with the really heavy stuff.

Will certainly recommend you to anyone else i know who is moving. Excellent move.

Kind regards,

Katherine

P.S. Am trying to ship (2) queen size bed rails from usa to here. Do you know about how much it would cost by air? Do you handle that?

Thanks for any help.

David,

Sorry for the delay in reply. I spent last week in Berlin and only unpacked most of the furniture over the weekend.

1. Rainier I am very appreciative of your efforts particularly when we appeared to be confused in the UK over the exact locations. The process and service you have provided was very good. Thank you. I am sure I will be in contact when I return to the US in 2009.

2. McGarity [Packing and Transport] The Pennsylvania crew did a very effective job in packing all the goods and effects. The packing has been very good in protecting all the furniture , chairs and beds etc. To date we have seen no damages to the furniture [I still have to unpack the pictures but they appear to be fully intact.

The kitchen plates and glasses we have examine dare all well packed and we appear to have no breakages.

Only minor effect is the bending of some shelving points (6) but these can be easily replaced and are probably linked to the transhipping to container or otherwise.

The crew were, as I have become to expect were helpful, courteous and hard working. They did a great job on a hot day.

3. EUROUSA International Movers

The local movers, actually completed all the move very well after the original confusion over ‘Smith’s and the container location’. Clearly this was compromised by fact that we were dealing with 3 different agents Jon, Lisa and ?

Lisa did a good job once we were all on the same page.

The delivery crew (whom I didn’t meet) according to my parents and neighbours did a good job in moving all the stuff according to my listing to the respective rooms. We did not have them unpack anything due to the option of re-shipping some of the furniture onward to our London apartment in June. The only report of damage came form the delivery driver with the vehicle who cited damage to the alloy wheel. This will be reviewed with the local garage when I get the car configured for UK requirements at the end of May.

Regards,

Nigel

Dear Rainier Overseas,

We would like to thank you for the excellent service that we received when moving our things with you from California to England. The people who helped us with the packing were very professional and kind to us.

Moving is never easy and you really helped us in our time of need. We would especially like to thank the partner and general manager Avner Yonai who helped us during our difficult times. He answered all of our questions in a most pleasant and efficient manner. Our belongings arrived after 1.5 months with almost no damage.

We will highly recommend Rainier Overseas Inc. to everyone we know.

Sincerely,

Orit & Jonathan Granot.

Rich Haas (richh@rainieros.com) was great and responsive and always kept us up to date on everything even though we were already in Germany. The pick up went flawlessly (though we did need to have relatives available at the storage unit to oversee the pickup, luckily we had an aunt and uncle in the area) the shipment took longer than expected by nearly two weeks but I can’t fault Rainier for that (altogether it was about 6 weeks door to door). The company that Rainier hired to deliver on this side (ITO) was also more than fantastic. Not ONE item was damaged or missing, not a single one. The movers were very friendly and punctual to within 5 minutes of their delivery time estimate even though they hauled everything from Bremen to Nuremberg (an overnight drive) during a snow storm to do it.

ITO’s moving crew also reassembled the furniture that we asked them too without any complaints and did so very quickly. We had a relatively small move, everything fit into a small apartment, but it went swimmingly considering that it had to be organized from Germany and documents needed to be sent and signed and all that fun stuff (everything was handled through telephone, email and fax).

All in all, we lost our deposit from the first company we contacted (Global Ocean) and paid more than we’d hoped, but in retrospect we paid a very fair price in the end, we’d hoped to get away with paying an unrealistic price at first, but it’s true what they say, if something sounds too good to be true, it probably is. Beware of unrealistically low prices is all I can say after this experience. I can not recommend Rainier and Rich Haas enough. Rich always followed up with me to give me progress reports even if I didn’t explicitly ask for one and was willing to do everything we asked of them. We didn’t have to repack in Wisconsin before the pickup which was something we expected to have to do and expected to have to pay a good amount more for that service so that was nice as well. The quote that Rainier gave was almost a thousand less than the next lowest bid so cost was also outstanding overall.

I would absolutely go with Rainier again if I ever had to do another overseas move my experience was really top notch.

If anyone out there is considering Rainier and has any questions about them please feel free to contact me I’d be happy to give more information if I have it.

Thanks,

Andy