A sampling of international mover reviews from our customers.
Fan Mail from people we have moved overseas.
To: Rainier Overseas Movers
Attn: Rebecca Valentine, Director of Overseas Sales 9425 35th Avenue, NE, Suite D Seattle, WA 98115
Dear Rebecca,
I have been remiss in not writing this letter of appreciation for all you and your staff have done for me. Moving from Ulaanbaatar, Mongolia, to La Paz, Bolivia, with an added stop in Olympia, WA, would certainly tax the logistical skills of any organization.
You and your company handled our move with aplomb and professionalism. The companies you worked with in both countries were wonderful. Mongol Express and InBolPac both conducted themselves well, were courteous, packed and moved our items with speed and care.
The Principal of our elementary and middle school has also used Rainier Overseas Movers. She moved from Tacoma, WA to Lagos, Nigeria and then to Seattle. She too has nothing but praise for your work and efforts. In fact, she is storing her items with you and is confident of their safety and well-being.
The life of an international educator includes many moves. The items we acquire from around the world are important to us. The items we bring from “home” also give us a sense of place. Knowing that there were no problems with Customs, that all of our items arrived without damage, and that the door-to-door service means “door-to-door”, you can count on Kim and I calling you when we again move to another country.
I recommend Rainier Overseas Movers and you whenever the conversation of how to ship items around the world arises. Thank you again for all you do.
My best,
Gregory A. Rayl, M.Ed. Superintendent American Cooperative School, La Paz, Bolivia
From: Ralph Wilke
Sent: Wednesday, December 14, 2011 11:55 AM
To: David Wiviott
Subject: Re: Your move to Berlin – Rainier Overseas Movers
Hello Dave,
thanks for your email and interest in following up. In summary our move went very smooth, nothing broke or was damaged.
Thanks a lot for a good service.
Ralph
From: Patrick O’Connell
Sent: Tuesday, December 13, 2011 3:14 PM
To: David Wiviott
Subject: Re: Move Manhattan to Aldeburgh, Suffolk, England O’CONNELL, PATRICK
Hi Dave,
Everything went very well. The Manhattan team was excellent as was the London guys. The packaging and care taken throughout was simply the best. Many thanks to you, Flatrate and the boys from Greenford (I don’t have the company name to hand) for a job well done.
I would commend your service to anyone crossing the ‘pond’ Thank you.
Sincerely,
Patrick O’Connell
From: Martine Pean
Sent: Wednesday, December 14, 2011 12:33 AM
To: David Wiviott
Subject: Re: Your move to Germany – Rainier Overseas Movers, Inc.
Hello David
The move went very well overall. The teams were very pleasant in both countries. The paperwork was finalized easily. I will definitely recommend your services if I am asked. I only have a few broken items – I commented some of it with the arrival team and I found a few more upon opening the boxes. How should I handle this?
Thanks Martine
From: Menelaos Stavrinides
Sent: Saturday, December 10, 2011 7:35 AM
To: David Wiviott
Subject: Re: Your move to Limassol – Rainier Overseas Movers, Inc.
Hi David,
This email is long overdue but I thought I should write and let you know that the move to Cyprus has been great, all our stuff arrived in good shape – we are still opening some of the boxes. Thanks for your help and professionalism.
Menelaos
From: Bob Gallagher
Sent: Saturday, December 03, 2011 4:52 AM
To: Rick Schlegel
Subject: Report on the Gallagher Move
Hi Rick,
I apologize for not responding to your email earlier. We’ve been slowly unpacking all the boxes and getting everything organized in our apartment. It’s been fun in the sense that our daughter Isabel had an early Christmas since she hadn’t seen most of her treasures for over a year.
Now to our report on the move:
State on Arrival Rick, almost everything arrived undamaged, unmarked and in its pre- shipping condition. There were two plates that were damaged and that was it. But please note that the two plates were not, for some reason, in the original box with the other plates and so the damage was really our error, not the movers. Absolutely nothing was missing from our shipment. All cartons were accounted for and all of our belongings were in the cartons. You may also want to note that everything in the shipment arrived dry and there was no mildew in the books, photographs or artwork even after being in storage for over a year. I’m guessing that Balderas has a very good warehouse system. Shipping Companies The personnel from Balderas were punctual, courteous and very conscientious in packing and transporting all our possessions, both in Mazatlan and Mexico City. The Gil Stauffer team was equally punctual, courteous and professional. It was a pleasure and a relief to work with both the Balderas and Gil Stauffer teams. And of course, it has been a pleasure to work with you. We have appreciated your very responsive and rock-steady support throughout the process of moving. Rick, if you ever have a potential client that would like to talk to past customers, please put them in contact with us. However, hopefully, you won’t be hearing from us for many years.
Happy holidays, Bob, Cecilia and Isabel Gallagher
From: Greg Brovold
Sent: Saturday, December 03, 2011 12:01 PM
To: Doug Wiviott
Subject: Our Move to Budapest
Doug,
I wanted to thank you, Avner, and Rainier Overseas Movers for an outstanding moving experience your firm provided for us when we came to Budapest in May of 2011. The movers on the Berkeley end were professional, experienced, and efficient. They took care of our precious items, crated and packed as promised, and were finished in one day. Avner even returned the next day and reopen the sealed container to include a couple of small, but important items we had overlooked in the initial packing. On the Budapest side, we had no idea how delivery was going to be accomplished since we live in old Budapest, which is very crowded with limited parking. They brought our items in small loads, unpacked everything and even assembled our new bed for us. Nothing was damaged, all items were accounted for, and were easy to find. Again, the movers were courteous and professional. The entire experience was as stress free as we could have hoped for. My wife and I have spent our lives living all over the world, have moved countless times and have never had such great service. Thanks again and we will certainly use your organization when we move again and we’ll recommend it to our friends. As a matter of fact, at this writing, a colleague is also using your service, moving to Budapest on our recommendation.
Best Regards,
Greg Brovold and Sybil Wyatt, Budapest, HU
From: Elizabeth B. Eliott Lockhart
Sent: Monday, November 28, 2011 2:42 AM
To: David Wiviott
Subject: Re: Your move to London – Rainier Overseas Movers
Dear David,
The move went very well! I had my 30 boxes here within about 5 weeks. Everything was in great condition. I am very pleased with the service I received on both your end in NYC and with this end (Stephen Morris Shipping) in the UK. I would definitely go with Rainier again! Thanks very much for all of your assistance. It’s much appreciated.
All best,
Elizabeth
From: Jennifer Powell
Sent: Wednesday, November 23, 2011 4:32 PM
To: Rainier Overseas Moving
Cc: David Wiviott; Vijay Lal – Chess Moving Sydney- Chess Moving Sydney
Subject: RE: Move to Sydney
Hi guys -
Just a quick note to say thanks for everything – the move yesterday went very smoothly. Please thank the crew as they were extremely helpful, efficient and pleasant to deal with. Believe it or not, despite this being an international move involving lots of glass and breakable things, so far not one thing has been damaged, broken or missing. Starting a new life in a brand new place abroad is enough of a change, and so I can’t express how much comfort having all of my familiar items/possessions around me in my new home brings. Thanks for making that possible.
Jennifer Powell | Senior Manager | PI-People and Organization
From: Tanja Hirsch
Sent: Sunday, November 20, 2011 11:29 AM
To:’Angela Reasor’
Cc: Doug Rainier
Subject: Reference note
Good Morning Doug, Angela, Mr. Scholz,
I just wanted to say: THANK YOU. You guys did an awesome job. My move from De Pere, WI to Sulzbach-Laufen in German went so smoothly, from having the survey done at our house, receiving the quote on time, always got a fast answer of all the questions I had (and I had a lot I know), organizing the packers, packing, loading, preparing the paperwork, keep me informed on the things I had to do etc. I am really impressed about the professionalism with which you guys took care of everything. The container arrived early, it went through customs quite fast, no inspection and Mr. Scholz took great care of organizing the delivery. In summary: Thank you very much for the organization and your great support and of course your patience. The price was right and the flat rate you offered guaranteed that there are no additional costs to expect. I would recommend Rainier Moving Services to everybody. Thank you again for everything. I hope you have a wonderful day. Kind regards,
Tanja Machauer
From: Lao Saal
Sent: Monday, November 21, 2011 7:48 AM
To: David Wiviott
Subject: Re: Your move to Sweden – Rainier Overseas Movers, Inc.
Hi Dave,
Yes all of my mothers belongings arrived here in Sweden and were delivered on Nov 15. We are satisfied with the service and overall happy with the move. Very little has been unpacked but, superficially, the container appeared to be sound and there did not appear to be any gross damage.
Thanks for your help!
Best, Lao
From: Campsey, William
Sent: Friday, November 18, 2011 10:52 AM
To: Rainier Overseas Movers
Subject: International Move
Hello Denise, The movers were some of the best I have ever seen. They arrived with appropriate materials, a good attitude, and considerable skill. They wrapped our household goods in stiff layers of protection and cheerfully worked through the day. I’m a man who has suffered many a moving day. Today was a pleasure. No one knows what will happen to our stuff now that it is on its way. In this country ridden with corruption, it may meet an official who obstructs its passage. But, I am confident that any physical damage it sustains will not be due to failure of the care and concern of our packers today.
Bill Campsey
From: Moran Bercovici
Sent: Thursday, November 17, 2011 12:30 PM
To: Mark Lawson
Subject: Re: Delivery
Hi Mark, Confirmed! Indeed, everything was delivered to us yesterday. Thanks very much for an EXCELLENT service. It’s really hard to imagine a smoother and better experience than the one we had. Both MovingStar in the US side and Sonigo in Israel were very professional, efficient, and easy to work with. We will strongly recommend your services to friends and colleagues.
All the best, Moran
From: Dave M
Sent: Wednesday, November 16, 2011 2:35 AM
To: Mark Lawson
Subject: Re: Delivery
Hi Mark Yes, my shipment was delivered yesterday as scheduled. From a quick visual inspection and from the evidence of the boxes I’ve worked through so far everything seems to have made the journey in very good shape. With it being two and a half years since I last set eyes on any of it, the next few days of unpacking will continue to be full of happy rediscoveries. Needless to say, I’m delighted to be reunited with some very significant items and appreciate the professionalism from start to finish – and at a very good price, as well. I’ll drop you another note in a week or so when I’ve gotten through the boxes, just to doubly confirm that all is well and that I’ll have no call on the insurance.
Many thanks
Dave
From: Kaushik Dutta
Sent: Tuesday, November 15, 2011 12:06 AM
To: Mark Lawson Cc: Joey Yee; Yani D. – Nobel Van Lines Subject:
Re: Miami – Singapore
Mark/Joaey/Yani, All of you have done an excellent job. You have minimized my stress at least on this front. During an international move, so much stress occurs on many other aspects, the way all of you have taken care of this part – it makes much easy. Thank for doing an wonderful job. Sincerely, Kaushik
From: Kristin Tehrani
Sent: Monday, November 14, 2011 10:16 AM
To: David Wiviott
Subject: Re: Your move to London – Rainier Overseas Movers
Hi Dave,
The move went well. The estimated times were correct. It took about 10 days to get our stuff through customs, and then our belongings were delivered within 10 days after that. The moving company here were courteous and timely…we have no complaints.
Thanks, Kristin Tehrani
From: Nadav Askari
Sent: Saturday, November 12, 2011 11:14 AM
To: Mark Lawson
Cc: Batya – Haifa
Subject: Re: Delivery to Haifa
Hi Mark, Thank you for your interest in my shipment. Indeed, I received my goods. After opening all the packages, I can now let you know that all items have arrived in an intact condition, with no breakages. I must say that choosing Rainier Overseas (and Sonigo) for delivering our goods from San Diego to Israel was a smart choice! accurately estimating the volume of our goods, giving a competitive quote, handling the paperwork and finally delivering our goods in a timely manner – all of these were performed in a professional way and with a high quality customer service. I will be sure to recommend Rainier Overseas as an international delivery service to whoever needs such services.
Take care, Nadav
From: kristin surak
Sent: Thursday, November 10, 2011 1:02 PM
To: David Wiviott
Subject: Re: Your move to Germany – Rainier Overseas Movers
Dear Dave, Thanks, it went smoothly. Since everything was unloaded into a storage unit on this side, I haven’t had a chance to check if anything is broken, but all seems good so far.
Thanks so much for taking care of the move, all the best,
Kristin
From: gianluca filippini
Sent: Tuesday, November 08, 2011 8:05 AM
To: doug@rainieros.com; Angela Reasor
Subject:RE: Move to Italy
Hi Angela, Hi Doug, using my webmail to reply … since I’m traveling for a customer this week…
I had an EXCELLENT service from FOS. The service was really the best I could expect.
In particular Davide Occhione was always super super fast to reply to my emails, almost realtime. He did help me with paperwork for customs, and he was very accurate on “what we need to do to make a quick customs procedure”.
they gave me quick updates about the status for my goods in customs and expected delivery, more or less every 15 days.
The day of the delivery they contacted me on my cellphone, they gave me an ETA of 5PM, and indeed there were at my apartment on time.
The whole procedure was really smooth, in a matter of 30min I had all my stuff in my apartment.
Doug, Angela, I couldn;t be more happy about your service, If you need me to provide feedback to someone that is doing the same transfer CA- >Italy(Milan area) feel free to share my email/mobile and I’ll be glad to provide details on “what I did…”
thank you so much!
ciao — gianluca
From: Noam Levy Sent: Monday, November 07, 2011 4:19 AM
To: Mark Lawson
Subject: Re: Delivery
Mark,
Everything went wonderfully with the shipment. We are still not done unpacking, but I can tell you that everything we unpacked so far came in great condition. The guys that delivered did a quick and thorough job, just like the team that did the packing. The customs clearance was easy, and the cost at customs was in line with the projection Yossi gave us before we shipped. Thanks a lot!
Best, Noam
From: Ryan Fahy
Sent: Friday, October 14, 2011 2:35 PM
To: David Wiviott
Subject: Re: Shipment ref: 160511
Hi Dave:
I received all my goods on time and in perfect condition. Also there were no surprises in terms
of the fees we agreed.
I just wanted to say thank you for the great service I received!
Best regards,
Ryan
From: Maryka Rudnik
Sent: Monday, October 10, 2011 4:25 AM
To: Mark Lawson
Cc: Meena Visavadia
Subject: arrival shipment
Hi Mark & Meena,
Just to let you both know that my NY shipment was delivered here at my Amsterdam address last
Thursday, as arranged with Dutch moving company. Everything arrived undamaged, so all is well. Thanks
again for your efforts and cooperation.
Best wishes,
Maryke
From: Lu Gan
Sent: Friday, October 07, 2011 2:55 AM
To: Angela Reasor
Cc: Doug wiviott
Subject: Re: your move to Singapore – Rainier Overseas Movers
Dear Angela,
My move with Ranier Overseas Movers has been nothing but pleasurable
– from the initial inquiry (on short notice) to the final unboxing at my new
apartment in Singapore. In short, I would gladly recommend your company to
anyone doing an international move.
As stated in an earlier e-mail, the three gentlemen that packed my items in
California were efficient, careful, and courteous. They even repacked some of
the items I had packed myself, which might not otherwise have been accepted at
Singapore customs. They also carefully labeled every box, which I am
appreciating as I now slowly unpack (at my own request) boxes one by one. I
also appreciate how they stuffed the boxes tightly with packing paper so that
loose items wouldn’t jiggle around.
The shipment spent approximately 6 weeks at sea, which is likely a normal
duration when going half way around the world. Three gentlemen were
responsible for moving my items into my new apartment. They did so very
quickly without disturbing any of the existing furniture and did not leave the
floor dirty even though it was raining heavily outside. Since I requested
that the boxes not be opened, they stacked the boxes in strategic locations
that did not impede access to doors, light switches, etc.
My items arrived in excellent condition, and there were no traces of water
damage, which one might expect given the 6 weeks at sea plus a few days at
customs in the tropics.
Thank you for your excellent service. If I ever need to move from Singapore,
I will definitely contact you again.
Cheers,
-Lu
From: Martin Keloe
Sent: Friday, October 07, 2011 9:57 AM
To: David Wiviott
Subject: Re: Your move to Denmark – Rainier Overseas Movers, Inc.
Thanks David.
Everything went perfect and it was delivered as planned.
Thanks for your help. We have been pleased with everything.
Best regards
Martin Kelø
From: Lin Hou-Moersdorf
Sent: Thursday, October 06, 2011 2:25 AM
To: David Wiviott
Subject: Re: Your mvoe to Dubai – Rainier Overseas Movers, Inc.
Hi David,
It is very nice to hear from you. The 13 packages just arrived yesterday, safe and sound in original
package.
Apparently the clearance went very smooth. The whole moving experience with you was efficient and
fantastic!
Thanks,
Lin
From: Mary Hoets
Sent: Wednesday, October 05, 2011 4:54 AM
To: David Wiviott
Subject: Teddington UK Move – Hoets
Hi David
I just wanted to thank you and your team for all the assistance you gave me
with the move of my goods to the UK. Everything arrived in a very timely
manner and there was no damage. I will certainly use Rainier again and will
recommend the company to my friends.
Best
Mary Hoets
From: Elnor Rozenrot
Sent: Tuesday, October 04, 2011 1:07 AM
To: MovingStar/Avner MovingStar/Avner; Mark Lawson
Subject: International Move to Israel
Hi Avner and Mark,
The shipment has finally arrived to our house yesterday and I wanted to reach
out and share with you our delight at the quality of the work.
Our belongings where packed very well it was evident that the packing team did
a great job of ensuring that all of our items where treated well and packed
with the utmost professionalism.
Similarly, the process on the Israel side went without any hiccups and we
where thoroughly impressed by the professionalism of the unloading crew. They
did everything they could to get our stuff into it’s place while being
curtious and careful.
All in all, ignoring damages to some of our belongings, considering that our
container was in transit for 2 months – our property made it here in great
shape. We will be sure to use your services again on our next move.
Please convey our thanks and gratitude to the teams on both ends of the pond.
Thanks,
Elnor
From: Muzamil Khan
Sent: Tuesday, September 27, 2011 9:35 PM
To: David Wiviott
Subject: Re: Your move to Dubai – Rainier Overseas Movers, Inc.
Hi Dave,
I would like to thank Rainier for one of the best services in any industry I have ever experienced.
From the very first telephone call, I just felt so at ease and trusted Rainier with the professional
and “can do” attitude you showed me.
Remember that I had called you folks at the very last minute as my move to Dubai was very
sudden and unexpected.
Your partners in Newark, CA showed up the same day as my first call to you. And within 10
days everything was packed and on a container.
And I have all my household intact and offloaded by very professional local team in Dubai.
There were no hidden agendas, no twists to extract more money. My entire move was made
transparent and I was updated constantly about the whereabouts of my contianer and ETA.
In the end I can say that even though overseas moving is a business where you may not see the
same customer again, but you have made sure through your excellent service that I will always
choose Rainier if ever needed. And I have no hesitation to recommend you to others.
Thank You,
Muz
From: John Van Slyke
Sent: Saturday, September 24, 2011 7:58 PM
To: David Wiviott
Subjectt: Re: Your move to Thailand – Rainier Overseas Movers, Inc.
Hi David,
Move went quite well and everything arrived. BoonMa shipping was very helpful and always
courteous. Apparently either customs or the shipping line required Boon Ma to totally unpack
the original shipping container and repack into another container. They delivered all goods right
to the house but the movers were poorly equipped to unload things safely. They had no flat
dolly or ramps off of the shipping container and many things were very heavy and difficult to get
down. I was concerned about their safety.
We are happy to be in our new home and thank you for all your help.
John and Payung Van Slyke
From: Maelani Mills
Sent: Saturday, September 24, 2011 11:29 PM
To: Mark Lawson
Subject: Re: Delivery to Australia
Hi mark,
Everything arrived safely and we were really happy with the service.
Thanks for keeping me updated throughout the process!
Cheers,
Maelani
From: Monica Hoersting
Sent: Wednesday, September 21, 2011 3:08 AM
To: Cesar Castro
Cc: Isabel – Gi Movers; Boipeba Bahia Terra Operadora de Turismo
Subject: Mudanca de Poulsbo, WA (EUA) para Boipeba, BA (Brasil)
Hello Cesar,
The last of our shipment arrived today and all things considered, I think it went really well. Yes, there were a few things damaged, but that happened at the port in Salvador. Thank you for all your help in arranging all the connections here in Brazil. As you mentioned before, this was your first move to an island and I think it was very successful.
- Anytime, anywhere, Rainier Overseas Movers handles it all!
I also want to thank Phillipe here in Boipeba for his professional organization and the
leadership role he carried out with shipping our things from the main land to the island
of Boipeba. Both crews of movers in Salvador and in Boipeba handled all our items
with the highest level of care and cooperated with us fully. Mind you this was no easy
move and all of the shipment had to be off loaded from a boat in chest deep water (see
pictures) and carried to shore, then carried by hand or wheel barrow to our home. This move brings new meaning to “door to door”.
Isabel, in Curitiba, kept us informed and was very quick in replying us back. I am very happy we chose Rainier Overseas Movers and had the good fortune to work with you.
Over the next couple of days as we unpack our boxes and furniture we will come up with pictures and a list of damaged items. Again I think the damaged occurred during the inspection and repacking of the container at the port in Salvador. Or because a few items were not repacked properly at the port they caught rain during a sudden down
pour at the beach. Again I understand those things cannot be avoided and that is why
we have insurance.
Thank you again,
Christopher M. Gallagher
Monica V. Hoersting
From: Elaine Lee
Sent: Thursday, September 22, 2011 8:18 AM
To: David Wiviott
Subjectt: Re: Your move to Hong Kong – Rainier Overseas Movers, Inc.
Hi, Dave,
Thank you for your follow-up. Our shipment from the U.S. finally arrived at our new place in
Hong Kong a couple days ago. My husband and I are very happy with Rainier throughout the
whole moving process. You communicated with me many times before our packing day. On the
moving day, the movers came on time and packed everything professionally.The agent which you
guys assigned in Hong Kong was excellent as well. They were on time, polite, and very efficient.
Asking for tips in HK is a common practice. However, these movers refused to take it when I
offered. I was very impressed with their honesty.
Overall, it was a very highly rated experience working with you and your company. I will
recommend you guys to my friends without a doubt. I haven’t unpacked everything yet so
hopefully everything is intact. Otherwise, I will have to ask for your assistance for insurance
claims.
Thank you very much again. Have a nice day!
Elaine
From: A. Yin Zhang
Sent: Wednesday, September 21, 2011 4:31 AM
To: David Wiviott
Subject: RE: Your move to the UK – Rainier Overseas Movers
Dear Dave,
Thanks for checking in. We have settled down in our new place in London. We are very pleased with both
the Philly and London moving teams. They were very professional and handeled everything with care.
We will definitely recommend you guys to our friends.
Many thanks,
Adrian and Yin
From: Ayala Brilliant
Sent: Thursday, September 15, 2011 4:36 AM
To: Mark Lawson
Cc: Bill Dailey; Batya – Haifa
Subject: Move to Israel – Rainier Overseas Movers
Hi Mark
Just wanted to let you know i received all my things today.
Bill – thanks so much for taking care of the extra box we forgot.
obviously we haven’t opened all the stuff yet, it will take some time, but it looks like we will not
have any insurance claims, i hope…
just wanted to thank you all for your care throughout the process.
have a great day,
Ayala
From: Schultz, Kimberly Rose
Sent: Friday, September 09, 2011 5:47 PM
To: Mark Lawson
Subject: RE: Move to Korea
Hi Mark-
The delivery went very well and we had no issues. We really appreciated that Tong-In brought a man
(Marketing Manager) to speak english with us. We had a great experience working with you and we
will certainly refer Rainer to friends.
Thank you for your excellent service!
Kimberly
Kimberly Schultz
Stanford Graduate School of Business
From: Natalia Stahl
Sent: Tuesday, September 06, 2011 7:19 PM
To: Mark Lawson – Rainier Overseas Movers
Subject: RE: International Move to Australia
Hi Mark,
sorry for a late reply, was very busy…
Everything was delivered in time and very nicely, 2 guys set up all furniture back and got all boxes out of the house when I unpacked everything. Almost nothing was damaged (just couple of minor things, not worth to mention..). SO we are very happy with organising our move through your company. Thank you very much.
Natalia Stal
From: Tana Kaplan Gray
Sent: Tuesday, September 06, 2011 3:39 AM
To: David Wiviott
Subject: International Move to the UK
Hi David,
Just wanted to email to say that the furniture arrived last week and everything went very
smoothly, without even a saucer broken. The agents in the UK and Ireland were all very
professional, and the guys who actually moved the furniture in and did the unpacking were
extremely polite, careful and quick. All in all, a very positive experience from the time I dealt
with yourself in Seattle to receiving my belongings here in Ireland.
Thanks very much for all your help,
Tana Kaplan Gray
From: GIORA PERRY
Sent: Friday, September 02, 2011 4:25 AM
To: Mark Lawson
Subject: Thank you
Dear Mark,
We would like to thank you for providing us excellent moving services from Houston, TX to Israel.
Both teams , in Texas and in Israel, were very professional and helpful.
Thanks again,
Giora Perry & family
From: James Jett
Sent: Tuesday, August 30, 2011 12:05 AM
To: David Wiviott
Subject: Re: Your move to Abu Dhabi – Rainier Overseas Movers, Inc.
Thanks Dave. All of my goods arrived last week and have been delivered to my residence.
Everything went very smoothly on this end and I appreciate all your help.
James Jett
From: Drew Potton
Sent: Wednesday, August 24, 2011 10:02 AM
To: tbower; davew
Cc: sdolman
Subject: AMAZING
Morning All,
I had to email you asap to say how amazing I thought Kyle and his team were, moving can often be
stressful, but they took away all the pain and were a joy to have around. They were sooooo professional
and I could tell that they had the utmost respect for my things.
I would and will recommend your relocation services to anyone who has a big move. If you ever need to
offer a reference to potential customers I would be more than happy to do so.
Please pass my regards and thanks onto the team, they were BRILLIANT.
Kindest Regards – Drew
From: Lily U. Burns Hernandez
Sent: Sunday, August 21, 2011 9:58 PM
To: Angela Reasor
Cc: Doug Wiviott; Robert Lane; Ryan Falvey Falvey
Subject: Re: Your move to Dubai, UAE
Good Morning-
Thank you for writing. I was actually going to write to all of you, but you beat me to it!
The entire process was fantastic – we received all of our things last week, and I cannot
believe how quick the time was from Port – Delivery. I am sure that it has to do with the
fact that when the items were originally packed, they were done meticulously and the
packing lists were so detailed. It is wonderful to have all of our “things”! We now have a
home instead a house, and living in a foreign country, this is a huge comfort.
Thank you all for such an amazing job. We appreciate all that you did.
-Lily
From: Mary Heaton
Sent: Tuesday, August 23, 2011 4:11 AM
To: Dave Wiviott
Subject: WOODINVILLE TO LITTLE BOURTON UK
Thanks for your e mail 7th June 2011, sorry for the delay-move went very well ,everything unpacked &
insitu in our newly acquired home.
No breakages or damage very pleased with the outcome mainly thanks to you and your staffs
excellent service.
Kind regards
David and Mary Heaton
From: Elizabeth Alexander
Sent: Thursday, August 18, 2011 1:05 AM
To: Mark Lawson
Subject: Re: Your move to the UK
Hi Mark
Just to let you know everything went well – no broken or damaged items and the delivery crew
here commented it was very good packing. Please convey my thanks to the team.
Best,
Liz
From: Ethan Maehl
Sent: Tuesday, August 16, 2011 12:05 AM
To: David Wiviott
Subject: Re: Your move to Geneva – Rainier Overseas Movers
Hi Dave,
Thanks for the note – Geneva is beautiful and we are settling in nicely.
The shipment from Rotterdam arrived on Thursday – the move went smoothly and the delivery
guys were very helpful and professional.
Thanks,
Ethan Maehl
From: Vanja Tritten
Sent: Monday, August 15, 2011 10:14 PM
To: David Wiviott
Subject: Re: Your move to Switzerland – Rainier Overseas Movers
Hi David,
yes thge move went well. Our stuff came about two weeks ago (53 days after leaving DC!).
The movers here were really nice and helpful. We have unpacked almost everything and all
seems in order.
So I would say that overall you provided a good service except for the long time.
Best regards,
Vanja Tritten
From: Geoff Hinkley
Sent: Sunday, August 14, 2011 2:38 PM
To: Mark Lawson
Subject: Re: Move to the UK
Hi Mark,
It all went without any problems. I’ve been very satisfied with the whole process from start to
finish. Hopefully, I’m staying put for a while but if I hear of anyone planning an overseas move
in the future, I’ll be glad to point them in your direction.
Many thanks again for all the help with the move.
Best regards,
Geoff
From: Helit Amit Sharon
Sent: Wednesday, August 10, 2011 10:49 PM
To: Mark Lawson
Cc: sagy sharon
Subject: Re: Delivery in Israel
Hi Mark,
I apologize for not getting back to you earlier, as much as it is unlike my usual manners, this
move really took over my life/my time and it is only now that I am feeling things are starting to
fall in place.
As for the move, everything went smoothly;
Your instructions were precise and clear. It helped a lot since it provided great guidelines.
The packing and the track loading in Chicago was fast and delicate.
In both ends our goods were handled with lots of care. I felt that I am in the hands of
professionals. All the goods arrived safely to the destination.
The time frame you provided was accurate. The container arrived to Israel after 4 weeks.
Also in Israel things went smoothly, the instructions in Israel were clear and helpful.
On behalf of Sagy and myself I want to thank you for everything, and you can be certain that I
will continue to give your name for everyone that is planning the move to Israel.
Thank you for everything,
Helit
From: Igal Bilik
Sent: Wednesday, August 10, 2011 2:18 AM
To: Mark Lawson
Subject: Re: Moving to Israel
Dear Mark,
Sorry I missed to write the email to you,
I got a great service and everything was delivered on time and very professionally,
You are welcome to use my name for any required reference, I would definitely recommend anybody
to use your services,
Thank you,
Sincerely,
Igal Bilik
From: David Huberman
Sent: Sunday, August 07, 2011 10:25 AM
To: Mark Lawson
Subject: Re: Delivery in Israel
Mark, I wasn’t here when the delivery arrived, but everything seems to be in
working order. The service in Chicago was extraordinary.
The two guys that came out were extremely polite and hard working.
Thanks again for all of your help and quick responses. We will be sure to let
others know of the pleasant experience with your company.
Yours,
David
From: Jennifer Mckee
Sent: Tuesday, August 02, 2011 1:35 AM
To: David Wiviott
Subject: Your Move to London
David,
Everything arrived in great condition last Wednesday. Thanks for helping my international move go very
smoothly!!! I will definitely use Rainier again if I move abroad.
Jennifer
From: Kasper Lorenzen
Sent: Wednesday, July 27, 2011 10:25 AM
To: David Wiviott
Subject: Re: Your move to Copenhagen – Rainier Overseas Movers
Hi Dave,
So so sorry for the late late reply.
We’ve been so busy refurbishing this apartment.
The move went fantastic no issues, the movers were nice and we’ll definitely use you expertise
again when we need it.
Thanks,
Kasper & Tina
From: Federica Judica
Sent: Wednesday, July 27, 2011 12:35 PM
To: David Wiviott
Subject: RE: Your move to Italy – Rainier Overseas Movers, Inc.
Hi David,
I apologize for the delay but I have been in Italy to set up the appartment and I just got back. I did not
have interent access there but I meant to write upon my return.
The work was impressive and actually the whole move was fantastic. I parfticularly appreciated how the
local agencies worked together with you to secure a truly seamless operation. (You can quote me on this
one).
I will make sure to recommend you to others in the future and you will be my choice for my own moves.
Best,
Federica
From: Zissimos, Benjamin Chris
Sent: Friday, July 29, 2011 8:19 AM
To: David Wiviott
Subject: RE: Your move to the UK – Rainier Overseas Movers
Hi Dave,
Thanks for your e-mail. All’s well here and we’re settling in nicely.
The move went extremely well. All in all it was surprisingly stress free. As you know, I was very happy
with everything at the US end. And I have to say that the guys at Britannia were excellent as well.
Only one bit of feedback really, and this is for the guys at Morgans. The screws that held together the
furniture that they dismantled were separated from the main pieces and put in separate boxes. Since
there were so many boxes, it was difficult to find the screws and build the furniture in England. A big
deal when you want to build your bed to have somewhere to sleep on the first night! 
This could
have been solved easily by taping the screws to the big furniture pieces.
All in all a great experience at a very competitive price and I would definitely recommend you guys!
All the best to you, Doug, and the rest of the team.
Ben
From: Julie Fabian
Sent: Wednesday, July 27, 2011 2:09 AM
To: David Wiviott; Jennifer SLOAN | European Relocation Services
Subject: Everything went GREAT!!
David and Jennifer,
Everything is unloaded and in the house and it all went better than expected. I don’t know why
I was fretting about the unloading time so much; we had the container empty in little over an
hour. The driver, Rolland, was super nice and helpful and wouldn’t even accept a tip!
Thank you both also for being so communicative throughout the process. That helped a lot.
I couldn’t be happier with the way things went.
Sincerely,
Julie Fabian
From: Jenifer Friedman
Sent: Tuesday, July 19, 2011 6:38 AM
To: Mark Lawson; MovingStar/Avner
Subject: Re: Move to Israel - Rainier Overseas Movers, Inc.
Hi Mark!
Our container arrived, the movers on this side were wonderful! It spent less than 48 hours in the
port and not one thing was broken.
This was our smoothest (and most complex) move yet. To clarify, we have lived in 6 different
places in the passed 9 years!
I hope the friends I have sent to Avner are just as pleased!
THANK YOU!
best,
Jen
From: Jill & Wayne Eisenberg
Sent: Saturday, July 16, 2011 6:37 AM
To: ‘Mark Lawson’
Subject: RE: Delivery
Hi Mark,
Sorry for the delay in responding. As you can imagine, unpacking has been a bit of a priority. 
The delivery went very smoothly. Sonigo made it easy and relatively painless. The crew showed up on time and they did their job quickly and were very helpful to us. They finished faster than Ed estimated, as well. We are trying to open our other boxes quickly to make sure there is no other damage, but so far everything else looks to be in good shape. The crew from Truckin Movers in Durham did a great job of packing everything very securely. We were impressed.
Overall, we are very satisfied with the service that we received from Ranier and Sonigo. If we have the opportunity to talk about shipping with other people who are moving to Israel, we will certainly tell them of our positive experience with Ranier.
All the best,
Wayne and Jill Eisenberg
From: Shyam Kulkarni
Sent: Friday, July 15, 2011 10:40 AM
To: Angela Reasor
Subject: RE: SHIPMENT DELIVERY
Dear Angela:
I am sorry for delay in getting back to you on the subject matter. I was out of India and had to extend my stay for reasons beyond my control.
I consider myself lucky to have a moving company like Rainier Overseas that helped me move my household goods from San Francisco to Mumbai. The move was personal to change my residence from US to India.
All the parties that participated to accomplish this move did their individual assignments extremely well with commendable skill.
You and Mr. Doug Wiviott did exceptionally well in coordinating the overall job with other parties. You ensured the shipment arrived safely and in timely manner. I am very thankful to you for arranging the pick up and delivery according to my convenience.
Mr. Avner Yonai and his packing crew of Moving star was excellent in handling, packing and transporting my goods from my residence in San Francisco to Mumbai Port. They handled the job very diligently with professional skill. All goods were packed carefully and I received my stuff in good condition. In addition, Mr. Yonai was very helpful in arranging the storage of my goods free of cost in his warehouse for about two weeks so that it will be delivered to me on the date that was convenient to me.
Mr. Nirav Thakkar and his crew did extremely well in custom clearance and transportation of shipment from Mumbai Port to my residence in Vasai. The job was performed in a very professional manner. I did not imagine custom clearance would be that easy.
The move was not easy. However, you made it very easy and I am very happy to say that it was accomplished in a very professional and timely manner.
Shyam Kulkarni
From: Raffaele Gueli
Sent: Thursday, July 14, 2011 5:10 AM
To: ‘Robert Lane’; ‘Doug Wiviott’; ‘Giusy Nocerino’; ‘sales’
Subject: RE: The move to Italy
Bob, Doug, Giusy, Marco
Mission Accomplished: Today, July 14th, after only 6 weeks, I receive my container, as it had been anticipated the day before by Alpha International. What a pretty sight to see again my container in Sicily.
The container was still sealed (I checked the number) as it left my home in Waltham, Massachusetts. Everything was in order and the Italian crew unloaded the container and followed my instructions with no problem at all.
I have been overwhelmed with anxiety and apprehension throughout this ordeal, but now I finally have the satisfaction that everything went well, as it had been assured. This was my first overseas moving experience and I was uncertain as with the packing, loading, shipping and unloading process, but it turned out to be a very positive experience, thanks to the professionalism of Gentle Giant, Rainier Overseas , and Alpha International.
I wish to thank you and all the people involved, for your professionalism and courteous service. In particular I wish to thank the people at Gentle Giant, Javier and his crew, for handling their part with exceptional care, dexterity and speed. Watching them take care of my goods, carefully wrapping everything (even a single battery removed from a clock) and loading the container with balanced precision, well stacked side to side, front to back, had given me the assurance that my property could have traveled to the moon. Bob Lane, you are a charming agent with a very friendly and assuring disposition. I had the assurance that Rainier and Doug Wiviott were very experienced in overseas moving and their track record speaks for itself. I did not know much about the moving company in Naples, but throughout the correspondence with Giusy Nocerino and lately with Marco, I knew that my goods were in the hands of highly competent people. The unloading and unpacking performed by Alpha’s crew led by Giuseppe, was uneventful and smooth. They were courteous and skillful.
Thanks to all of you for delivering what you promised. I praise your companies of a job well done.
Sincerely,
Raffaele Gueli
From: Judd
Sent: Friday, July 08, 2011 5:02 AM
To: Mark Lawson
Subject: Re: Delivery
Mark,
Thanks for following up, everything went amazing. The movers on this end were great, (you did set my expectations:) and they exceeded them.
They moved us in and set up everything we asked them to. In addition to that, we havent found that anything has broken yet, we are only about a 1/2 unpacked but still, so far so good.
If you ever need a recommendation, I would be more than happy to speak glowingly about the experience from our first contact to our delivery in America!
-Judd
From: Moreland, Doug
Sent: Thursday, June 30, 2011 6:37 AM
To: Cesar Castro;
Subject: Great Move. Great Job
We are settled and the Morelands are united! I have a few more boxes to unpack but at this point nothing appears to be damaged at all. That´s impressive.
I just wanted to say that I am extremely happy with the move and the services each of you provided. Every phase of the transition was handled professionally and courteously. I understand Brazil can be a complicated country, so I fully appreciate the work in getting a container here in one piece and on time.
Thanks to each of you. I am more than happy to write a reference anytime you need it.
Best,
Doug
From: Alisha Ryu
Sent: Thursday, May 26, 2011 11:09 AM
To: Rich Haas
Subject: Re: Move damage
Hi Rich!
Thank you so much for the information! I was going to write to you about it, but you’ve
shown immense professionalism by reaching out to me first. Much appreciated…
It was a pleasure working with you, and I will definitely recommend Rainier to friends
and colleagues, who may be moving overseas in the future!
Thanks again and all the best,
Alisha
From: nick hayes
Sent: Thursday, May 19, 2011 9:40 AM
To: Angela Reasor; Doug Wiviott; Jennifer Relocation Services SLOAN | European
Cc: Vauclain Anne
Subject: Re: Your move to France
Hello Angela, Jennifer and Doug….and anyone else involved
I just had to write to you about how well my move from the USA to France went.
I have made maybe 15 major international moves in my life so I know how it works.
But this time was different
Your team, from initial contact to unpacking and installation was way beyond my
expectations.
Everything happened WHEN it was supposed to happen.
Everything happened HOW is was supposed to happen.
End to end.
Perhaps a minor thing, but I was most impressed by the reaction time to my emails and
phone calls
Minutes or hours, not the several days that I had come to expect from previous
experience .
Quite amazing.
I could not give you a better endorsement. Would i use you again ? In a heart beat.
Best regards to y’all and thanks.
Nicholas Hayes
From: Zeljka Krsnik
Sent: Thursday, May 19, 2011 3:23 PM
To: Doug Wiviott
Subject: Re: Move to Croatia
Dear Doug,
Thank you so much for your help with my move to Croatia. I am happy to say that everything was absolutely perfect.
Your crew in the USA and your partners in Croatia are very professional and everything was taking care in a timely manner.
I would highly recommend your company to everyone moving overseas.
It was a great pleasure doing business with you!
I appreciate all your help and wish you all the best in the future!
Best wishes,
Zeljka
From: Charl Mocke
Sent: Tuesday, May 03, 2011 6:30 AM
To: Doug Wiviott
Subject: International Move to Cape Town
Hi Doug,
A final follow-up and commendation of excellent service -
All of our boxes are finally unpacked and we have settled in well in Cape
Town. The service from Rainier Overseas Movers has been superb from start till
end. All of our administrative and other queries were answered / dealt with
swiftly and to our satisfaction. My partner was happy with the packing service
in Germany (very thorough and efficient packing and wrapping!), and the
shipping service was well within schedule considering it was over the
Christmas period of 2010. The deposit of the goods in Cape Town went smooth
after sorting out a glitch with the local agent responsible for clearing and
delivering the goods at the final destination
- they were under the impression they could charge full cargo/service fees to
me whereas those fees were already covered by the payment(s) I made to Rainer
prior to that. The last of the debris were swiftly collected two weeks ago
after we finally finished unpacking.
Value for money was also excellent (granted – no removal is cheap, but
compared to other removal service providers, the quote we got from Rainier was
the best) which was an important factor for us, since we had to support the
costs of the removal 100% ourselves and was not company-sponsored.
Rainier Overseas Movers gets our highest recommendation.
Best regards,
Charl and Susan
From: Dan Taylor
Sent: Saturday, April 23, 2011 2:05 PM
To: David Wiviott
Subject: Re: Your move to Stuttgart – Rainier Overseas Movers, Inc.
Dave
Thrilled. Thanks for making the move terrific and being so accommodating with all our special
circumstances. The team you assembled to get our stuff from there to here was outstanding. I’ll
recommend you to our relocation department and to any individuals I know are making a big
move in the near future.
Best regards
Dan
From: FERRAN BRULL
Sent: Wednesday, April 13, 2011 12:33 AM
To: David Wiviott
Subject: Re: Your move to Spain - Rainier Overseas Movers
Dave,
The move from Scarsdale to Tarragona went very well. I was very pleased with the level of
service and the professionalism shown from the staff in NY and from the company in Tarragona.
The goods were packed carefully and nothing was broken. I only have good words for the
excellent job done by your company and I will recommend Rainier Overseas Movers to anyone
ready to move.
Thank you.
From: mridula palat
Sent: Friday, April 15, 2011 3:09 AM
To: Doug Wiviott
Cc: David Wiviott
Subject: NY- Paris move- Thank You!
Hi Dave and Doug,
I just wanted to say that my shipment reached me yesterday, In Paris and all the boxes are here. I
haven’t opened anything yet, I’ll let you know once I do.
Thanks very much for great service, Dave was always prompt, patient and great to work with.
Your team’s in NY( FlatRate) and here(Stephen Morris) were great too. Always on time, and
very pleasant to work with.
Thanks again for a great job!
Mridula
From: Yoah Bar-David
Sent: Wednesday, April 06, 2011 3:30 PM
To: Mark Lawson
Subject: Re: Delivery to Israel
Hi Mark
Yes, we received the delivery today. Everything went really well, all boxes arrived in great
shape, we were really happy with the entire process and will be glad to recommend or be used as
a reference.
Thank you and regards
–Yoah
From: Deep Manglik
Sent: Wednesday, April 06, 2011 4:42 AM
To: Rich Haas
Subject: Re: Your move.
Hi Rich,
Yes, I have received my household goods and I’m very happy with the way my move has
been handled both in USA and India.
There’s no damage and nothing is missing. My custom clearance also went smoothly.
Its not only the service that impressed me, I was also impressed by the proactiveness
shown by you and PM Relocations to address all the issues.
I’ll recommend Rainier and PM relocations to all my friends and colleagues.
Kindly let me know if you want me to post my experiences in some online forum if you
think it can help your business.
Thank you, thank you, thank you.
Deep Manglik
From: Yonatan Eyal
Sent: Thursday, March 31, 2011 1:01 AM
To: Mark Lawson
Subject: Move to Israel
Hi Mark,
We have almost finished unpacking the packages and assembling the furniture. So far, it looks
as if everything is just fine. The Sonigo’s team was efficient and courteous. Considering the
huge mess involved in moving from one country to the other, it was good to know that at least
the delivery of our belonging is in good hands.
All the best,
Many thanks,
Yonatan
From: Jeb and Cherie Brownstein
Sent: Thursday, March 17, 2011 12:25 PM
To: Mark Lawson
Subject: Re: BROWNSTEIN JEROME
To all involved in the delivery to Jeb and Cherie Brownstein,
Thank you very, very much for your excellent work. From Seattle to Baltimore
to Israel your professionalism and quality of work were fantastic. Mark, Batya,
Ed, and the delivery team made this the best experience possible. We would
be happy to recommend your services to anyone who would ask.
Kol HaKavod!
Shabbat shalom,
Jeb abd Cherie Brownstein
From: Franco Lim
Sent: Thursday, March 17, 2011 8:40 AM
To: David Wiviott
Subject: Re: Your move to Singapore – Rainier Overseas Movers, Inc.
Hi David,
It went very well. Thank you very much for your assistance throughout the whole process. I look forward to working with you again in the future, hopefully it is not too soon though as I just
moved here.
Thanks again,
Franco
From: Colby Ray
Sent: Wednesday, March 02, 2011 9:02 AM
To: David Wiviott
Subject: Re: NY address issues
Thank you! That was going to be my next suggestion.
I can’t tell you how glad I am that I found your company when I was doing my
research for Meredith’s original move. You got rave reviews online among a sea
of awful international mover reviews. You (and Rainier and your international
partners) have been great to us and have taken excellent care of Meredith and
her belongings. It has been a pleasure to work with you.
Thank you,
Colby
From: Mike Rawlins
Sent: Monday, February 28, 2011 6:11 PM
To: David Wiviott
Subject: Re: Your move to Sydney – Rainier Overseas Movers
Dave,
As you will recall, i spent a reasonable amount of time and effort to find a shipping company to
help my move from Mountain View to Sydney. I changed dates and other parameters a couple of
times too. Got to say, your advice, price and professional help has been great. So, all in all, very
pleased and I could not have asked for better. many thanks,
mike
From: Diana Igua
Sent: Friday, February 18, 2011 12:47 AM
To: Pete; Anjilin Sharma – Chess Moving Sydney; Vijay Lal – Chess Moving Sydney
Subject: Diana Igua’s Shipment!
Dear Pete, Anjilin and Vijay,
I would like to let you know that on Wednesday 16th, our belongings were delivered as scheduled. Everything arrived in excellent conditions, and therefore I would like to thank you for your service, time and assistance!!! The people both in the States and here that helped with the packing and unpacking of our things were really nice and helpful!!!! Thank you so much once again!
You have a great weekend,
–
DIANA IGUA R.
From: Joey Fox
Sent: Sunday, February 06, 2011 1:23 PM
To: Pete at Rainieros; Jim McEnaney
Subject: fox move to Stockholm
Hi Pete and Jim,
Just wanted to say that we got all of our stuff on Monday. Your help on this move was invaluable. I got great service the whole way through. The folks in the UK did a great job getting stuff through customs and coordinating the move. Our movers both in Boston and here in Stockholm were awesome.
Thank you so much!
Joey Fox
Boston to Stockholm
From: Sunitha Venkitaraman-Iyer
Sent: Monday, February 07, 2011 4:44 AM
To: Michele Odren
Cc: Doug Wiviott
Subject: Re: FW: Post move follow up
Hello Doug,
Sorry for the delay in responding, I had been travelling on work for the few weeks now.
The move to Dubai from Minneapolis was very smooth. The team in Minneapolis came promptly on the specified date and time and did a very good job of packing up the remaining items and then loading them all into the container.
Similarly when the container arrived in Dubai, the process was pretty smooth. It took a bit longer to clear thru the customs here due to backlog on the customs side (as the week before my things arrived had been a week of Islamic holidays) and hence I had to pay for a couple of days of storage.
The car was cleared first and was delivered, but the battery was completly drained, we could not even jump start it. That was very surprising to me as I had had my car fully serviced and checked just 2 weeks before it was loaded on the container in Minneapolis. So there was additional unexpected charges of getting it towed and fixed on this end.
The other items were delivered a couple of days later and the team that did the job here were very efficient and capable.
It was overall a very smooth move from Minneapolis to Dubai. I am very glad that I chose Rainier for my internatinal move. I was very happy with your service from the day I spoke to you about getting quotations. Your responsiveness and knowledge made all the difference.
I will surely use your services in the future if I move back to the US. And will surely recommend your services to any of my friends who may need it in the future.
Regards,
Sunitha
From: Amanda Henry
Sent: Monday, February 07, 2011 1:14 AM
To: Doug Wiviott
Subject: Re: Your move to Germany
Hi Doug-
Thanks for checking in. We are moved in well to our new place, and are very thankful for the great job that Ranier, United and Carl Hartmann did in getting our stuff here safely. We were a bit surprised at how quickly our things arrived by boat, and had to do a bit of last-minute wrangling to make sure that we had an apartment to move in to when everything came! But the moving teams on both ends were fantastic. The team in DC were a little surprised, I think, by how much stuff we had to pack, and it took them longer than they expected, but they worked from 10am to 6pm with no breaks to get us packed and loaded! We were very pleased with their work, since it allowed us to keep our
schedule. The moving team here in Germany were super-efficient and despite a small language barrier, they were really friendly and helpful, and got us in our apartment in fewer than 4 hours. Our place is on the 4th floor, too, which meant they had to ferry our larger pieces of furniture up so many flights. After all the unpacking, we found that nothing was broken, and everything made it here. Thank you very much for this excellent move, and we will think of you if we have to move overseas again!
Best regards,
Amanda
Amanda Henry
Independent Research Group Leader
Max Planck Institute for Evolutionary Anthropology
Leipzig, Germany
From: Ofer Koren
Sent: Monday, January 31, 2011 11:47 PM
To: Mark Lawson
Cc: Batya – Haifa
Subject: Re: Delivery
Hey Mark,
I’ve actually been meaning to write you all that the delivery all went perfectly and that I was incredibly satisfied with your service. I wasn’t expecting everything to run so smooth (just instinctual pessimism…), but it did!
Thank you so much, I will definitely recommend you guys to others.
- Ofer
From: Nitzan Shoshan
Sent: Tuesday, February 01, 2011 8:29 AM
To: David Wiviott
Subject: Re: Move
Dear David,
I hope you are well. I am writing to thank you and your company for the great work you did on our move from Chicago to Mexico City. Now that we have settled in our new apartment I can report that not only was the shipment timely, reliable, and professional, but also we have found no damage to any of our belongings. My wife and I decided to hire your company based on the positive reviews you received from previous clients. To express our appreciation for your services, we would be happy to share our positive experiences with other prospective clients. Do let me know if there are particular venues where such reviews would be appropriate and helpful.
Thanks and best regards,
Nitzan Shoshan
From: b n
Sent: Monday, January 31, 2011 12:44 AM
To: David Wiviott
Subject: Re: Your move to Grafenwoehr – Rainier Overseas Movers
Dave,
I do apologize for the late reply. Our move was quite painless on both ends. Tongin International did an excellent job in Korea, and Carl-Hartmann did an equally fabulous job here. Fortunately there were no issues with broken or missing items nor were there any hassles with customs. It was an excellent experience all around and probably the smoothest move I’d had to date (and I’ve had many).
V/r
Bryan Neurohr
From: Piero Telesio
Sent: Wednesday, January 26, 2011
To: Doug Wiviott
Subject: Re: Post move follow up
Hi Doug,
nice to hear from you. The move last summer went exceedingly well – the shipment arrived as scheduled and moved through customs control without any obstacles. When the truck arrived at my home in Trani, there was only the driver to unload the packages (they were supposed to be two, but the other person did not show up in Naples). I write this only to commend the driver’s performance, in that he handled everything single-handedly, professionally, and with good humor, himself carrying even the heaviest crates (save for one, for which he accepted my help).
I will have another smaller move this April from Providence, RI to Trani. This time it will be mostly books. I will get in touch with Bob Lane at Gentle Giant to arrange for it.
Best regards,
Piero
From: SaiPadma L
Sent: Monday, January 17, 2011 7:40 PM
To: David Wiviott
Subject: Re: Your move to Wellington – Rainier Overseas Movers, Inc.
Hi Dave,
We are all doing great here at wellington, and life has been treating us lovely, so far. We
successfully got our jobs, and resumed our normal lives. We had a lvoely holiday season too..
Shipping arrived in great condition. Packing was intact for most of the stuff. Overall, it was a
spledind job, quality-wise and time-wise. Thank you for the service and we are happy doing
business with Rainier.
Hope you had a great christmas , and wishes for a Safe&Prosperous New year.
Regards
Sai, Ram
From: Tomas Marcikonis
Sent: Monday, January 03, 2011 5:29 AM
To: Doug Wiviott
Subject: Re: FW: Free Moving EstimateWebsite Estimate Request EMD40001
Doug,
Happy Holidays to you and your family / team.
Just now i have some free time to send you guys a big Thank You. Sorry for the delay.
My entire move with RainierOS went extremelly well. From the day i got first reply via e-mail from you Doug to the day we unloaded our container here in Lithuania. Everything from e-mail responses to packing the container and securing the car was top notch. Thank you again for a job well done. My container left Baltimore. MD November 19th and arrived at destination in Klaipeda, Lithuania on December 12th. Just as you said it will. It was a very nice transaction and i wouldn’t hesitate to recommend you and RainierOS to anyone looking for the moving/forwarding company. I would like to thank Aarid moving company from Baltimore, MD. They loaded and secured all the household items and vehicle. Everything arrived safe and nothing was missing. Car was in great condition also and very well secured to the container.
Tadas from Transtira International Forwarding here in Lithuania was very helpfull and responsive also. It took some time, but everything went well with customs and delivery of the container to our home. Thanks for providing me with his contact info.
Again – big thank you to you and everyone involved in this process. Job well done
Best wishes,
Tomas
From: Julie Kelly
Sent: Thursday, December 30, 2010 6:59 AM
To: Mark Lawson
Subject: re: delivery
Hi Mark,
Thanks for getting in touch. My delivery arrived on Monday Dec 21st just in time before I left for Christmas holidays! They were great in letting me know the progress of the order (I dealt with Meena at Stephen Morris Shipping) and she managed to ensure that the delivery occurred as soon as it arrived to their warehouse in order for me to have it before I left. The delivery men were very helpful and fast-moving!
Thanks for all the help – I’m very happy with the move and shipment.
-Julie
Subject: Re: Copy Delivery Receipts – PARDOUX 15809
Date: Thursday, December 23, 2010 12:26:10 AM
Hi Dave,
I take this opportunity to do what I should have done earlier, that is Thank You for
handling my shipment to France. Except an unexpected “surprise” UK custom inspection
fee, it went smoothly and I received my boxes end of October in excellent condition (no
damage at all).
Best wishes for this end of the year Holiday.
Regards,
Cécile Pardoux
Subject: Copy Delivery Receipts – Faloir
Date: Thursday, December 22, 2010 3:20am
Hi Doug,
When a parent dies and one parent remains in the USA and you live abroad, it can be a delicate situation. You might want to offer your remaining elderly parent to take a lot of “stuff” off their hands, and buy them some new things to use. This is what I did. And am still doing. My old mother could use newer furniture, and cash to pay her rent. She didn’t need all that old stuff, and never sent what she promised, but this is not the problem of the movers! We will work it out.
My brother in Ohio warned me that my mother was not coping well with the death of my father in 2009, and to delay the moving of things to France for nearly a year. I did so, and rushed her some cash. Rainieros waited patiently and listened to a lot of woe from me. Via email.
Rainieros were extrememy patient with me and my e-mailed rants! They used a local mover in Cleveland, Ohio named CORLETT and I did have to pay extra to have some jewelry retrieved and put in, with the clear understanding that they could not be responsible for its getting to me, but I did it and paid and they did it. I think I got it all, but do not expect this kind of stuff to get through, people. I was just lucky. You might have to hire a messenger.
Things were well wrapped and a British company picked up and took over. There was some delay with Customs, as they wanted me to clarify that this was just me, getting some family objects back after a death, and that many of these things had actually been mine or promised to me years ago. A lady named Karolina was most efficient, over in England.
I chose the slow method of shipping, which I recommend. It came a few weeks late, but so what? I was astonished with the care in the wrapping. A statue which was very fragile lost some edges, but is quite intact for the most part, and not a single piece of my grandmother’s china broke! Even the jewelry got here, but really, you need someone to carry this over to you here in Europe. I was lucky!
Only one piece was badly packed, and sure enough, it broke. Fortunately, it was just one of my pieces of artwork, and I was able to replace the frame and glass for less than 100 euros in France. The artwork itself was not harmed! Someone put it too close to the outside of the box, and it was not wrapped at ALL. But this was the only piece damaged! There was a gouge out of a table, but this might have happened in the USA, before, and I did not make a claim. Rainieros offered me a little compensation check, which I await, which I think is fair.
The movers who delivered were Brits and were cheery and asked for nothing. I gave them a place to wash up and a toilet to use, and sent them off with a small cash tip and some sandwiches. It did take hours to unpack it all, myself, and as they were double parked, they had to move on. My only problem is that they said they would email me next day and did not. I had a terrible problem with a mover, Delahaye, in 1994, and stuff went missing, was horribly damaged, and they tried to give me a set of skis which were not mine! Fortunately, with Rainieros, I seemed to get it all. What a relief!
There are still family squabbles going on, but Rainieros and their partners did their job! I was kept updated and I think the only thing I can think of is that some documents were not snail mailed to me in France, but only given to my old mother in Ohio, but this seemed to work out okay. A little better documentation via snail mail would have been useful, but things seemed to work out, anyway.
Again, I repeat, the stuff arrived and was carefully packed. The antique statue, this was a huge risk, and I am happy to have it mostly intact! The piece of artwork with the frame and glass broken, well, the artwork itself is okay, and I got a local person to reframe it. The small compensation check I think I will receive will cover this.
A lot can go wrong in moving! Especially, overseas! It costs a lot. Rainieros, Corlett and Karolina were very patient in listening to me freak out, via email. I had a little trouble reaching them in the USA, but it was not too bad. Email worked, but the phones sometimes didn’t. I don’t think they realize, toll-free numbers are not good, and we cannot make collect calls to the USA from France. The voicemail at Rainieros was not very well adapted to international calls, and the time difference of some 9 hours made things tricky. But once I got a human online on the phone, things went pretty much okay.
Many people need to move, domestically, or overseas, and many need to recuperate things once a death has occurred in the family. Good movers will be patient with you and listen to your gripes and woes, but they will show up on time, make the terms clear, and pack things very carefully, well wrapped up. It is a miracle that only the old statue was a bit chipped, and that only one frame was broken! I even got the jewelry, which they were not obligated to do. It was a risk to include this type of material.
I found all the movers who worked with Rainieros to be respectful and kind. They were not too hard to reach, but Doug at Ranieros got a bit fed up with my long emails full of family woes! He is very busy, and I understand.
I have willed my possessions to some people in the States, along with a little cash, and I hope they finally use Rainieros to get what they want shipped BACK to the States. It will be a huge challenge, as there is a lot of artwork and fragile items in question, records and all (vinyl). I really think that the things will be correctly packed and shipped as long as Rainieros is in charge, using local affiliates. Yes, it does cost money, but they cannot exactly “beam it up!” It is a question of customer service, of listening, of arriving on time, of packing things correctly . . . bear in mind, the deliverers are supposed to wait around for your confirmation, but this is often just not possible. I think my only criticism could be that the Brits should have given me a courtesy email a day later, as promised, and they never did. It takes hours and hours to unpack and verify things. They have to do this, but are often double parked and need to move along. They should have possibly asked for a tip to give them lunch, and come back an hour later or so? I don’t know. This is my only real criticism of the service. No doubt they were tired and had a long drive back to the port city. Perhaps I should have been more demanding, but I just gave them a few coins and some plain sandwiches to take away.
Do not use Delahaye! Use Rainieros! And Corlett! And Karolina!
Lisa Baumgardner Bachner Herskovits Falour, Saint-Denis, France, near Paris
Subject: Re: Your move to Amsterdam – Rainier Overseas Movers, Inc.
Dear Dave,
I wanted already two days ago to write you, when I thanked Otto Roseboom from Passies Movers for his excellent work. You should know, that on that day we had the worst snow-fall ever in Amsterdam, it was even very slippery and cold. But the movers did a perfect job, even trying not bring too much snow in the house. Everything went well, and so far I checked, nothing is broken or missing!
thank you again, we will always recommend you!
Have safe and happy holidays,
kind regards,
Kathrin Baumann
Subject: Re: Delivery
Dear Mark, I actually received my things about 10 days ago… It was a great experience and though my things are still in boxes, I must say we were very pleased with every aspect of the delivery, from you handling us in Houston, to the packing crew that were great and to the people In Israel. We will defiantly recommend your services. Thank you again for everything, no doubt it was money well spent.
Guy Porat
Subject: Re: Your move to Australia
Hi Doug,
I know you value customer feedback and therefore I will be as direct as possible.
We got done packing on the 6t of October. The goods were delivered on the 8th of December. Just about 2 months and right around your estimated duration.
The packing in the US was absolutely phenomenal. The only things that were damaged were a small chip on a small statue, a castor on one of the tables and a bent baking pan. The total estimate for replacing these items would be under $50 (Australian) so I am thrilled about the move. I have not yet plugged in my electronic equipment (220 V) which I purchased in the US so I am keeping my fingers crossed and hope they all work and were not mishandled.
Quarantine was cleared in 2 weeks. Customs took almost 2 additional weeks. This is where I’m being critical. Apparently there was a “query” from customs about my address. This was not known till I called Kent International and asked them what was going on. I called them on Tuesday morning. They figured out what was going on, answered the customs query and got the clearance within the hour. Had they contacted customs sooner, it would have been ideal. But Kent did their best to make up for the delay and delivered the goods the very next day. Overall, I am happy with their service, Especially the delivery. They had 5 guys who worked non-stop and were very good humored and accommodating. We have a bed that is a pain in the a$$ to dismantle and reassemble and they did it without a single complaint about how difficult the task was. I was really impressed by the work ethic of these guys – Vic, Brendan, Michael, Sean and Sam ( I hope I have their names correct). They unpacked everything!!! We requested that some of the clothes boxes be left unpacked because we need to find place for the stuff. They offered to send an unpacking crew out the next day which we declined. I will be calling them up after we’re done with the unpacking so that they can come by and pick up the packing material – This was at their suggestion. I highly recommend them for any of your future moves to Melbourne, Australia.
I am really glad we chose you to move our stuff. If you ever need to, feel free to use me as a reference.
Thanks once again for a top quality, stress free move.
Sean Joseph.
Subject: Re: Moving to Malta – Rainier Overseas Movers
Hi Doug, timely email. I bet you heard our shipment arrived yesterday.
We are not unpacked, but it appears everything came through in fine shape. Neither your packing crew in Pensacola nor your unpacking crew in Malta could have been nicer. A very pleasant experience. I will be recommending you whenever possible.
Thank you!
Steve Briese
Subject: Re: Moving to England – Rainier Overseas Movers
Hi Pete,
I hope this message finds you well. I thought I would send you an email regarding the above shipment. These days many people are quick to complain when things go badly but stay silent when things go well.
The shipment you packed and shipped arrived in the Uk in a very fast manner, too fast in fact as we didn’t have anywhere sorted for delivery but we managed to find storage so that was ok – in this case fast was good and the speed of arrival certainly exceeded our expectations. At the UK end the crew unpacked the container and moved in to the storage unit and organised and filled the space extremely effectively. I was out of the country at the time of delivery and was worried about it being delivered without me present but my fears proved unfounded as everything went extremely smoothly.
Now comes the best part, the quality of packing. As most people, I guess, we were worried about some of our delicate (and sentimental) items would/could be damaged in transit. The standard of packing by your crew was outstanding, everything, so far, has been unwrapped and not a scratch, crack, rip is present they are as good as when they were packed…great job!
I can certainly say that dealing with this shipment has been stress free and worry free and the reason is due to your team of professional people providing a standard of service which we never expected to received.
Great job.
Kindest
The Bannister Family.
Subject: Re: Moving to Karachi, Pakistan – Rainier Overseas Movers
Hi Doug,
We just got our stuff delivered in Karachi Pakistan. As you know we had door to port contract so we ended up using Homepack in Karachi to get our stuff cleared and delivered. Everything went well. We also found Homepack to be a very good and professional company. We received great service from them.
At this time, Karrie and I would like to thank both of you for your great service and support. Things were packed wonderfully and not a glass got broken. The shipment left and arrived as Doug had mentioned. You guys were just perfect. If you ever need a reference please do not hesitate to use my email address. We would love to recommend you both.
We are really enjoying our new place and it is a wonderful country despite negative media coverage. We have met many other Americans here and having a great time but still miss back home.
Thank you guys!
Best regards,
Hamid and Karrie Bhurgari
ps, I have written about our positive experience with your companies on movingscam.com. I hope that helps others.
Dear Rich -
I just want to let you know that we are VERY HAPPY with the handling of our move by your company. The container arrived at our house on September 17th, and the University appeared to handle any and all customs related issues without any one of us ever going to the port. Your people here were very professional and handled the delivery quite well indeed. The container was unloaded in one day, and they setup everything the next day. A few remaining items which were not setup because some rooms of the house were not ready were handled a couple of weeks later.
Overall, nothing was broken or lost, except for a few trivial things (a lamp shade holder) that we must have thrown away when we unpacked the boxes.
I want to thank you for your help with our move. I have been wanting to write for some time, but, as you can imagine, my job here is pretty overwhelming. I just remembered again today as I was doing some straightening up on my desk, and I ran into one of your cards.
Best wishes and regards.
–Umran
Subject: Re: Moving to the UK – Rainier Overseas Movers
Hi Doug and Michele,
All is fine here, thanks for asking , although its taking me a while to adjust back into UK life after being in the US for 4 years! The move went perfectly for me all round. Everyone that was involved at every stage was friendly helpful and courteous, and it really took away the stress for me as there was nothing to worry about and it was nice to know it was all in safe hands. Also the timing of the shipment’s arrival in the UK couldn’t have been better – I got back on the Weds and my goods were delivered on the Friday -perfect again. Thank you again for your help, support and efficiency in all of this and I wouldn’t hesitate using you again or recommending you to anyone that needs your services.
All the best
Regards
Ros
Hi Michele and Doug – o ciao Michele e Doug!
Sono in Italia! I’m in Italy – decided against making the UK the final stop and moved on to Italy for a few years. Tutto bene – all went well. One small listing error by the good people of Gentle Giant had me searching for a non-existent case of CDs – DVDs had been recorded as CDs – for a bit but that’s the only negative! Flawless service overall – thanks for everything!
Craig
Doug & Michelle,
I am happy to let you know that the move went very well. The packers in Boston did a thoroughly professional job, which was completed by an equally professional service at the receiving end. There were no damaged or missing items and the completed paper work enabled a smooth passage through customs in The Netherlands. The time taken from door to door was with 50 days (Dec 30 to Feb 18) on the slow side, but quality is much more important than speed.
Regards,
Alexander
Hi Kathe,
Thanks for your email. My apologies for the delay in my resposne. Our move went very well. It took a little bit longer than expected to get our stuff through customs (probably because of summertime) and the fact that customs wanted to do a visual inspection of our stuff. Besides that, the move from the beginning to the end went wvery well. The movers in DC were very good as were the movers here in the Netherlands. Everything, except one mirror, made it in one piece to our new place. (Can we file a claim for the broken mirror?) I want to thank you for your guidance and if we ever decide to move back to the US, we’ll definitely think of you again.
All the best,
Rogier
Hi Doug,
My move went pretty smoothly. Baltrans arrived with a crew of 6 punctually. They had a great attitude and were highly efficient. The entire move, from movement of boxes and furniture to assembly and unpacking, took 3 hours plus. Would recommend Baltrans again.
Best regards,
Calvin
Dear David,
Thanks for your message. I think the move went off very well. I would like to thank Rainier and you for a very professional service. Your local contacts both in Syracuse and in Germany at Bremen were very knowledgeable about local documentation needs, cooperative, courteous and professional. I am very statisfied with the way you managed the entire process which rewuired very little intervention from my part. Thank you once again!
With best regards,
Sumitro
I am quite impressed with the whole move, the competitive quote, the accurate estimate of the space needed to move all of our household goods plus a car, and the quick reactions from all the teams involved. My HR referred Graebel but they are so slow in getting things organized, and their inaccurate estimate leads to a very over-priced quote. I will not hesitate recommonding Rainier to anyone. Good job, Doug, Michele and your teams.
Thanks
Raymond.
Hi Rich,
All-in-all, our move has been a very positive experience. The guys from California Relocation Services were brilliant – very friendly and efficient – and as a testimony to their packing skills, only one of our items suffered minor damage on the long trip over. Fortunately, our claim was handled quickly by Intertrans Insurance Services and the money was delivered straight into our account via electronic transfer. Although initially we felt we would have liked to have had more of the process explained to us in writing, we have to say that the original quote supplied to us turned out to be completely correct and we have very much appreciated the fact that you – and all your staff – have been so responsive via email throughout the whole move. It gave us great peace of mind! Thank you again for making this aspect of our move a hassle-free experience,
Tracey & Johan
Hi All
Sorry I wasn’t able to get back to you sooner, 2008 was a crazy year for me from start to finish. After morving from California to Australia and back to New York over six months, my grandmother passed away and I finally feel like I have both feet on the ground.
I can’t even tell you how pleased I am with your moving service. All of my worldly possessions travelled over 20,000 miles in total and all of it made it back to me in New York as I packed it. Not a single piece was broken, including my wine glasses and artwork. You were all so very helpful in helping me deal with the changes and relocations as they occurred. All of my arrival and delivery dates were the same week as quoted so I was very impressed with every aspect of the service.
Thanks again for everything!
Aaron Stiebitz
Hi Rick,
Thanks for your email and follow-up re our move to Australia – I do apologize that is has taken me three weeks since our belongings arrived to get back to you – but we are up to our eyeballs still trying to unpack our stuff!
We have been really thrilled with the service we have received from both Rainier and Moving Star – you guys worked seamlessly as a team to ensure our belongings arrived in good shape and in good time, and we are most appreciative of that! You have responded so promptly to my many questions over the past 8 months, and it has been great to have you as the one point person for the international move.
I would be very happy to serve as a reference to any future clients considering using Rainier for a move to Australia (or anywhere else!) – we couldn’t have asked for better service or a better result!
Thanks again Dave for your hands-on and attentive service.
Best regards,
Emma Garcia
Hello Rick,
Just wanted to let you know that Ambrose Sons delivered our shipment yesterday.
We want to thank you for the way you handled our shipment from Sacramento to Canberra. Our possessions were delivered in a very timely manner, well within the promised time-frame, and with the exception of a couple of very minor scratches, everything was in excellent condition.
We would also like to commend the courtesy and professionalism of the staff at both ends of the move.
After all the horror stories we have heard about international movement of household goods, we have been extremely impressed by our experience with Rainiers.
With thanks for your help and very best wishes,
Tricia & Rod Whitaker
Hello Dave,
Thank you for your e-mail. I got all my goods delivered yesterday morning. Everything was just perfect so far. All the 50 boxes shipped from my place in Cambridge are sitting in my apartment in Vancouver.
The experience of working with you and the Canadian company was excellent.
Best Regards
Hernan
Hi Dave,
Our move went well. The Belgium company Gosselin provided a good and professional service. As we didn’t unwrap our boxes, we will let you known if we have any damages when we will relocate.
Best regards
Sophie Lepy
Hello Cesar!
FINALLY, I have found the apartment, and was allowed to move in. The group in England was super helpful, they let me store my possessions in England for a very low price while I apartment hunted. And they delivered the materials the exact day I requested.
Unfortunately, my apartment was not fully renovated as the landlords had promised, so I could not have the movers unpack the boxes, I asked them to stock them in one of the rooms. I will unpack next week and let you know if everything’s is okay. So far, everything has been amazing. Every box arrived. A testament to your efficiency…just before the movers left our apartment in San Francisco 5 months ago…I put a toilet plunger on top of the boxes that were set to move. The movers must have carried it away with them. It was not numbered, listed nor packed…and today in Paris, there it was, sitting on top of the boxes, my toilet plunger! That made me laugh. Now that is service!
I am very happy that I chose your company, and will STRONGLY, even aggressively, recommend you to anyone needing to go somewhere.
If there are any damaged goods, I suppose I should contact you about the insurance? Either way, I’ll let you know how it goes.
Best regard,
Marco
Hi,
Je voudrais remercier Moving star pour leur professionnalisme dans mon déménagement de San Francisco à Paris.Je ne savais pas qui chosir ,vu toutes les mesaventures que certains avaient rencontrés avec certaines compagnies
.Eux,ils vous mettent en confiance dés le début et à tous moments vous avez un interlocuteur à qui vous pouvez vous adresser pour vous rassurer.Les délais ont été parfaitement respectés, mes affaires sont arrivés chez moi en bon état et c’ était en plus la compagnie qui me proposait le meilleur prix. Je recommande à tous cette compagnie qui m’ a donné entiere satisfaction.
Merci encore
Nella Valoris
Professeur au Lycée Français de San Francisco
Thank you so much ,it was a great experience!
HI Rebecca,
Thanks for checking in. So far so good. Our shipment has cleared customs in the UK and is waiting at the EUROUSA warehouse for shipment to Berlin. It is taking a bit longer than we thought, but this is just fine, since my mother’s apartment will not be ready to move in until July 2.
I am expecting a call from Ashton next week to schedule the delivery.
I will keep you posted, but I am very pleased so far. In fact, I have already recommended you to 2 friends.
Hope you are well and thanks again,
Christina C.C. Howell
Hi Doug,
Everything is great. Shipment arrived as we planned and the container got through customs as planned.
Thank you so much for applying all your experience in overseas shipping and moving, this has proven invaluable.
Sincerely,
Wilson
Hello Dave,
Just wanted to let you know that our container arrived in Ireland as scheduled. We are very pleased with our overall “moving experience” with Moving Star and Rainer Overseas.
Avner is one of the most professional and customer oriented business people I have dealt with in my 12 years in the US. He is always accessible via phone and email, which is very reassuring when one is trusting him with looking after all one’s worldly possessions – he even called to our home on July 4th!!
His team of packers/movers (Dora,Jesus and team) were very courteous and professional. All of our belongings were moved into storage by your DA partner in Dublin – this team was also very professional.
Our household items are well packaged so hopefully we will find all intact when we move into our new home in a few months time. I have recommended Moving Star to other friends who are relocating to Ireland.
Many thanks,
Dervilla McKeever
Hello Dave,
The final move went very well. The team from Spring international was very professional, and was very flexible in solving the challenges that result in moving US furniture into a Japanese home.
We’re still unpacking and getting settled, but are very happy indeed. Thanks very much to everyone from Moving Star, Rainier Overseas.
Let me know if it would be helpful to write a more complete recommendation letter.
Best regards,
Howard
Dave,
Everything arrived safely today. The truck driver that Gordon dealt with was
really nice. Thanks for your help with shipping our things to New Zealand – it was a
relatively easy and smooth process.
Louise
Rainier Overseas:
Thanks for your follow up interest. I am happy to report that every aspect of the move went smoothly. Even when a couple of our artwork pieces were seized by New Zealand Immigration for pest contamination the matter was handled efficiently by both the local agent and the government people and the goods are back in our hands bug-free.
Moving Star’s part of the move went especially well. Your advance attention to the move details was appreciative and paid off on the day of the move. The pick up of our grand piano from Cabrillo College required some special effort, not only in organizing the removal in advance, but working with the school class schedule on the day of the move. On the day of the move a minor glitch required your guys to hold back for a while due to school activities. They were cooperative and pleasant in accommodating this matter. My wife, who was present at the college, commented on how careful and professional your team was in handling this valuable instrument.
Again, the second stop of the move at our residence went just as smoothly. Because everything was crated, the pickup was a quick one. It was the only time I met your moving crew and I wish to echo my wife’s comments that they were extremely friendly, hard working, and good representatives for your company.
Finally, the local agent here in NZ who took delivery of the goods and handled the customs clearance was excellent. Like yourself, they made several advance calls to insure all the paperwork and delivery details were in order so that the customs clearance and delivery would go smoothly. All of the goods arrived in perfect condition, not a scratch. In fact, even the shipping crates were in new condition.
All three players in this move worked well as a team, Moving Star and World Moving (NZ) did a great job in handling the goods, and Rainier did everything we could have expected in coordinating the entire process, including the sea freight services. Rainier has a difficult job handing over their responsibilities to a number of other companies worldwide. In our experience, they selected their partners well.
Please do not hesitate to use this email as a recommendation for your company
Regards
David Campbell
Hi Dave,
Would like to thank Rainier and Magna for very efficient and trouble free service! Everything went according to plan and as promised by yourselves. I’ll get Caroline to forward some more comments soon.
Regards
Peter
Hi Doug,
This is the first opportunity I have had (haven’t had e-mail access) to thank you and your company for such efficient and excellent service.
I received my crate on February 14th – what a Valentine’s gift – I don’t think another Valentine’s day will live up to this one!!!
All my stuff arrived in excellent order – not one breakage – thank you.
Please pass on my thanks for such great packing and labeling to Eric Brown and his team member Stil (not sure of spelling sorry!)
We have had such a great experience with your company that I shall highly recommend you and your South African partners to anyone who wants to move either within USA, SA or overseas.
Thanks again Dave.
Keep well and all the best for 2007.
Kind regards,
Caroline and Peter Cartwright
Hello Dave !
Everything worked perfect. We came back to Sweden in the beginning of April and the container arrived without problem to Norrköping port in the end of April.
The customs cooperate 100 % and we did all of the paperwork by ourselves. We hired a truck who loads the container and we got it very close to our storage.
When we open up the container everything was unharmed. We can just thank you for all help. We will absolutely recommend You to all people we know who have to send something overseas.
Mona and Stephan Hedestig
Hi Rick,
Everything worked perfectly. Not a scratch on my car or the other stuff and the service was great both in the US and here in Sweden.
Thanks and Regards,
Joakim
Hi Rich,
We took delivery on our things this morning. Everything went smoothly and arrived in good shape.
I have given you guys a glowing recommendation to our HR dept — I hope they will be moving many more new employees to Sweden through you.
Thank you again for making this such a smooth move.
Best Regards,
Steve
Dave
I was meaning to write you. We are here and well…. our house is SMALL!! So, we are kind of shuffling deck chairs on the titanic right now and one couch didn’t fit into any opening of our house. So we now have the most expensive garden furniture in all of England. Storage units are made for people like us, I am sure.
The service and the move were exceptional and I would love to thank you and tell everyone about your services. That being said, if and when we move back we will be using Rainier in the future. In fact, our stuff arrived in England before we were able to get our TV (ultimately broken) from Seattle to Boston via UPS. So, that was amusing.
The one question that we were unsure about is… were the packing materials supposed to be removed after we unpacked? They did take away some paper, but not the majority… We are now stuck with a lot of paper and no real means of disposing of it- particularly the wrapping for our furniture. We also seem to have escaped major damage thus far, although we have not unpacked completely. We have had one broken glass and a dinged up lamp that we fixed, so that was not an issue. I hope that we fared as well with the pictures. I will let you know if there is any damage on that front.
Thank you so much and let me know about the paper.
All the best
Amelia
Hi Doug
Just to let you know everything arrived safely. Absolutely no damages or missing boxes. Thank you so much for all your assistance. Everybody did a wonderful job. They only had two men this end but they were fantastic especially with the really heavy stuff.
Will certainly recommend you to anyone else i know who is moving. Excellent move.
Kind regards,
Katherine
P.S. Am trying to ship (2) queen size bed rails from usa to here. Do you know about how much it would cost by air? Do you handle that?
Thanks for any help.
David,
Sorry for the delay in reply. I spent last week in Berlin and only unpacked most of the furniture over the weekend.
1. Rainier I am very appreciative of your efforts particularly when we appeared to be confused in the UK over the exact locations. The process and service you have provided was very good. Thank you. I am sure I will be in contact when I return to the US in 2009.
2. McGarity [Packing and Transport] The Pennsylvania crew did a very effective job in packing all the goods and effects. The packing has been very good in protecting all the furniture , chairs and beds etc. To date we have seen no damages to the furniture [I still have to unpack the pictures but they appear to be fully intact.
The kitchen plates and glasses we have examine dare all well packed and we appear to have no breakages.
Only minor effect is the bending of some shelving points (6) but these can be easily replaced and are probably linked to the transhipping to container or otherwise.
The crew were, as I have become to expect were helpful, courteous and hard working. They did a great job on a hot day.
3. EUROUSA International Movers
The local movers, actually completed all the move very well after the original confusion over ‘Smith’s and the container location’. Clearly this was compromised by fact that we were dealing with 3 different agents Jon, Lisa and ?
Lisa did a good job once we were all on the same page.
The delivery crew (whom I didn’t meet) according to my parents and neighbours did a good job in moving all the stuff according to my listing to the respective rooms. We did not have them unpack anything due to the option of re-shipping some of the furniture onward to our London apartment in June. The only report of damage came form the delivery driver with the vehicle who cited damage to the alloy wheel. This will be reviewed with the local garage when I get the car configured for UK requirements at the end of May.
Regards,
Nigel
Dear Rainier Overseas,
We would like to thank you for the excellent service that we received when moving our things with you from California to England. The people who helped us with the packing were very professional and kind to us.
Moving is never easy and you really helped us in our time of need. We would especially like to thank the partner and general manager Avner Yonai who helped us during our difficult times. He answered all of our questions in a most pleasant and efficient manner. Our belongings arrived after 1.5 months with almost no damage.
We will highly recommend Rainier Overseas Inc. to everyone we know.
Sincerely,
Orit & Jonathan Granot.
Rich Haas (richh@rainieros.com) was great and responsive and always kept us up to date on everything even though we were already in Germany. The pick up went flawlessly (though we did need to have relatives available at the storage unit to oversee the pickup, luckily we had an aunt and uncle in the area) the shipment took longer than expected by nearly two weeks but I can’t fault Rainier for that (altogether it was about 6 weeks door to door). The company that Rainier hired to deliver on this side (ITO) was also more than fantastic. Not ONE item was damaged or missing, not a single one. The movers were very friendly and punctual to within 5 minutes of their delivery time estimate even though they hauled everything from Bremen to Nuremberg (an overnight drive) during a snow storm to do it.
ITO’s moving crew also reassembled the furniture that we asked them too without any complaints and did so very quickly. We had a relatively small move, everything fit into a small apartment, but it went swimmingly considering that it had to be organized from Germany and documents needed to be sent and signed and all that fun stuff (everything was handled through telephone, email and fax).
All in all, we lost our deposit from the first company we contacted (Global Ocean) and paid more than we’d hoped, but in retrospect we paid a very fair price in the end, we’d hoped to get away with paying an unrealistic price at first, but it’s true what they say, if something sounds too good to be true, it probably is. Beware of unrealistically low prices is all I can say after this experience. I can not recommend Rainier and Rich Haas enough. Rich always followed up with me to give me progress reports even if I didn’t explicitly ask for one and was willing to do everything we asked of them. We didn’t have to repack in Wisconsin before the pickup which was something we expected to have to do and expected to have to pay a good amount more for that service so that was nice as well. The quote that Rainier gave was almost a thousand less than the next lowest bid so cost was also outstanding overall.
I would absolutely go with Rainier again if I ever had to do another overseas move my experience was really top notch.
If anyone out there is considering Rainier and has any questions about them please feel free to contact me I’d be happy to give more information if I have it.
Thanks,
Andy
