Dear Rainier Overseas,
Rich Haas was great and responsive and always kept us up to date on everything even though we were already in Germany. The pick up went flawlessly, the shipment took longer than expected by nearly two weeks but I can't fault Rainier for that.
The company that Rainier hired to deliver on this side (ITO) was also more than fantastic. Not ONE item was damaged or missing, not a single one. The movers were very friendly and punctual to within 5 minutes of their delivery time estimate even though they hauled everything from Bremen to Nuremberg (an overnight drive) during a snow storm to do it.
The moving crew also reassembled the furniture that we asked them too without any complaints and did so very quickly.
All in all, we lost our deposit from the first company we contacted (Global Ocean) and paid more than we'd hoped, but in retrospect we paid a very fair price in the end.
We hoped to get away with paying an unrealistic price at first, but it's true what they say, if something sounds too good to be true, it probably is.
Beware of unrealistically low prices is all I can say after this experience.
I can not recommend Rainier and Rich Haas enough. Rich always followed up with me to give me progress reports even if I didn't explicitly ask for one and was willing to do everything we asked of them.
I would absolutely go with Rainier again if I ever had to do another overseas move my experience was really top notch.
Thanks,
Andy
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