Sent: Tuesday, August 8, 2017 2:05 PM

Subject: New York to England

From: Martin C. Steinwand
Sent: Tuesday, August 8, 2017 11:06 AM
To: David Wiviott
Subject: Re: Your move to the UK – Rainier Overseas Movers

Hi David,
Everything went very well, thanks for asking. Things were on time on both ends of the move. The Best Guy men were amazing, very efficient and careful with packaging things. On the British end, Premier was very responsive and accommodated our schedule changes. Their men did a good job with unpacking things.
Hope you’re staying cool on the West Coast!
All best,
Martin

Sent: Sunday, July 30, 2017 6:01 PM

Subject: Move to Scotland Review

From: Nan Daugherty
Sent: Saturday, July 29, 2017 10:23 AM
To: David Wiviott
Subject: Re: Your move to Scotland – Rainier Overseas

Hi Dave,

Good to hear from you!  All is well – everything arrived on Sunday, the 16th.

Britannia emailed to warn us to expect the truck to arrive between 11:00 and 12:00, and I was looking out the window at 10:55am and saw them go past our lane (they missed the turn).  I had warned their contact in England that we were down a lane just big enough for two cars side-by-side, and that there was a heck of a bend in it, but they sent a rather large truck anyway. That morning the neighboring apartment building owners decided to have heavy equipment in to put tarmac down in their alley, so there was all sorts of heavy equipment in the lane, unannounced. (Who does roadwork on a Sunday morning????)  How the two Britannia guys got that truck up the lane to unload is nothing short of a miracle, but they did (I have photos to prove it) and were done and gone in 3 hours. I regret not going out to watch them back it back DOWN the lane, around that bend, again – that must have been something! We thought they’d have transferred our goods to a local mover in Scotland for the final leg of the trip, but apparently the guys brought the one big truck up from England and were making several stops in various cities, then picking up the next day to go back down to England.

Unfortunately, a good number of the boxes labeled “fragile” or “fragile! – glass” or “fragile, top load” were beat all to heck, but we only lost a few items due to crushing and they were mostly thrift-store finds  that we hope to be able to glue together again (definitely worth less than the deductible per box). Apparently less care was taken with the boxes on this end of things, down in England when they were uncrated, than at the point of origin.  It was pretty obvious that several heavy boxes had been put on top of some of those items.  I watched Sullivan Movers in San Diego wrap and put everything in the crates and they were exceptionally careful with everything, putting those “fragile” boxes in on top of the ones with the “caution, heavy!” labels on them. (Have photos to document that, too! They also got way more into the crates than we expected to be able to bring, so we’re really happy with that. That was some exceptionally creative packing!)

It cost us an extra 95 pounds (about $125) to have them bring it all up to the second floor, using our little two-person lift for all but the few large items. Britannia was good about taking away the wrapping paper and the cardboard from the bigger items – we wanted to unpack the 75 book boxes ourselves so we could sort and shelve them, so we didn’t have them take the boxes. We’ve been taking them to our recycling bin a few at a time as we put things away.  My daughter and I have got almost everything unpacked and sorted, and it’s looking like a nice cozy home here now. I have to say, it’s a heck of a lot easier unpacking than packing! And it’s really nice not living out of our suitcases anymore.

So, all-in-all, everything arrived almost to the day you predicted, the price was great. It pretty much cost what we were going to have to pay for the “self-pack, self-ship” service originally, too. I really wish I’d have found you before dealing with them, but glad we did eventually find Rainier! Would definitely recommend your company (and have done on some ex-pat boards already) to anyone.

Thanks so much for making it as painless as you did.

Best wishes,

Nan Daugherty

Sent: Monday, July 24, 2017 9:18 AM

Subject: Moving to Germany – Review 2

From: Hagen Peters
Sent: Sunday, July 23, 2017 5:38 PM
To: David Wiviott
Cc: Judith Peters; Hagen Peters
Subject: Re: Your move to Germany with Rainier Overseas

David, Sorry for the late reply. I wasn’t there when the container arrived in Germany, but I heard from Judith that everything went smoothly and without any problems. Same for the California side of the move, getting our stuff wrapped and packed worked perfectly.

Thanks for your help to make our move back to Germany easy & hassle-free!

—Hagen

Sent: Friday, July 21, 2017 11:17 AM

Subject: Moving to Germany

From: Judith Peters
Sent: Friday, July 21, 2017 12:19 AM
To: David Wiviott
Subject: Re: Your move to Germany with Rainier Overseas

Hi David! Everything is great! The moving company in Germany was also great and easy going!
Thanks a lot, Judith

 

Sent: Thursday, July 20, 2017 8:15 AM

Subject: Overseas move from Texas to Australia

From: Adil Hasan Khan
Sent: Wednesday, July 19, 2017 7:32 PM
To: Cesar Castro
Subject: Re: Move from Texas to Australia

Dear Cesar,
I am really glad to hear that. Many thanks for all your excellent services that have made this move a pleasurable experience (we hope to spread the good word to all our friends and family who might be needing shipping in the near future).

Best,
Adil

Sent: Thursday, July 13, 2017 8:43 AM

Subject: Move to Lisbon, Portugal

From: monika brown
Sent: Wednesday, July 12, 2017 5:31 PM
To: David Wiviott
Subject: Thank you

Hello David,

I just wanted to let you know that we were finally reunited with our belongings today!  Thank you very much for getting us to this point. Only one broken glass  – so Avner and his team packed us well.

The Portuguese moving team did a good job too and worked really hard. The moving team’s van broke down this morning, but Invictus did a good job communicating ETA once I let them know nobody had shown up. Invictus generally did a good job on communication.  They had me scared when I learned they lost my consulate document and I feared we’d be camping in an empty apartment for a really long time. We grumbled a bit about the few days of delay and living in an empty apartment, but they still managed to get us cleared in a fairly timely fashion.  Fabio was very conscientious throughout the process.

Thank you very much for all of your help getting us through this and for your patience with my questions.

Have a great summer,

Monika

Sent: Wednesday, July 5, 2017 8:40 AM

Subject: International Move to Germany

From: Stephanie A. Ellis
Sent: Thursday, June 29, 2017 8:33 AM
To: David Wiviott
Subject: Re: Your move to Germany with Rainier Overseas

Hi David,

thank you for your follow-up.  The US movers were outstanding and all shipped furniture arrived in excellent condition. Also, in comparison to the German movers, who unloaded the container, the US movers were speedy and more efficient.  Looking back, their performance was impressive.

The German movers arrived without  the right tool to open the container. They managed to open it eventually with alternative tools. The unloading was a bit slow in comparison. However, the German movers did put together our beds and dining table, although screws to one of the beds had gone missing, and the German movers supplied  some screws of their own that worked in their place, which we very much appreciated.

Also, one of the German movers was allergic to cats, and therefore, could not enter our apartment.  For the future, this could be better anticipated or planned for, when coordinating the shipment. We had moved two dogs and two cats to Germany and since they traveled with us, it seemed not necessary to mention.

Overall, we were very happy about receiving our shipment in good condition and just a little over a month.

Regards,
Stephanie

Sent: Tuesday, June 20, 2017 7:20 AM

Subject: Seattle to London International Door to Door Move

Hi David,

So seamless, thank you!!  Everything went perfectly.  Furniture arrived yesterday and the delivery team was extremely professional and courteous.  From start to finish, it couldn’t have gone better, so thank you very much for everything.

Take care, and I’ll be in touch for the next move :).

Marya Milton
Senior Managing Attorney, International
Tableau.com

 

Sent: Tuesday, June 6, 2017 9:14 AM

Subject: Moving from US to New Zealand

From: Craig Zydenbos
Sent: Tuesday, June 6, 2017 12:43 AM
To: David Wiviott
Subject: Re: Your move to New Zealand – Rainier Overseas Movers

David
All went well we have received all of our things.  The receiving agent here cleared our things threw customs so we did not have to travel to auckland to deal with customs. It all went very smooth.
Thanks for your help
Craig

Sent: Monday, June 5, 2017 4:16 PM

Subject: Moving back to the US – Switzerland to New Mexico

Hi Dave and Carrie,
All went well with the unload. Thanks again for all your help. It’s been a pleasure working with you guys. I’ll certainly recommend you to anyone I know moving overseas.
Attached is a photo of the omission sticker for the Volkswagen. Attached are also two photos of the moving crew and me getting the car out of the container. If there was any doubt of how well the Swiss use bubblewrap, the picture of the mound of bubble wrap on our porch and all the boxes should dispel the myth.


Happy summer,
Noelle