From: Linda Neusen
Sent: Thursday, October 26, 2017 5:17 AM
To: Mark Lawson; Eric Ihland
Cc: Ido Regev
Subject: Re: Delivery in Israel
Hi Mark (and Eric),
We were going to drop you a note yesterday, but time got away.
Everything went great! Our meeting in Haifa last week with the Sonigo rep there was quick and easy, and the arrangements this week for our delivery were also easy. They had told us one-two weeks, so we were pleasantly surprised that it was only one week! The very friendly and professional team of three cracked open the seal on the crate in our presence, and brought everything into the house and put things where we asked. They did it all in under 45 minutes – which was amazing considering we were their last of four stops on a very long day for them. They were great.
The crate arrived totally unscathed, and everything inside was in great shape, which is a tribute to Eric’s team in Madison, who were also good to work with. I haven’t fired up the sewing machines yet, but they were shipped in their original boxes/packaging so I can’t imagine anything will be wrong.
Ido has been really impressed by the whole process – apparently such professional, prompt, well-communicated service has not necessarily been the Israeli “norm” over the course of his 50-some years here. He was waiting for one last additional bill, one hurdle, one delay… and there were none. So you have totally won his admiration, I must say.
I am so appreciative of your prompt communication style, and the amazing comprehensive booklet about moving to Israel (also in Hebrew, if we would have wanted it!!?!) that you developed and provided. Half the stress of moving is wondering if you have thought of everything, and what’s going to happen next, and your very informative booklet was wonderful in allaying many jitters.
So, thank you thank you thank you! And look for us to hire you again in a couple years when Ido can retire and we hope to move stateside.