As president of Rainier, Rich not only oversees the entire organization, but he ensures that every move the company makes on behalf of his clients, is completed in a timely and reliable manner from start to finish. This separates Rainier from other moving companies in the industry because clients are receiving “direct services” from the president instead of being assigned to inexperienced coordinators that are not trained or understand the moving industry.
Rich brings more than 25 years of experience in the moving industry at Rainier and managed his way up to become president in 2015. He was responsible for starting the consolidation services to Europe and Australia. In addition, Rich designed a client-friendly quote system as well as the virtual agent filing system. These additions enhanced the customer moving experience on the back end.
Rich’s motto for clients that use Rainier’s services is, “every single move and transport the company makes, the customer will receive a VIP experience hands down. This is standard practice at the company from the top down.”
Rich’s favorite quote: “The bitter taste of a bad move lasts far longer than the sweet taste of a good price.” Rich Haas