From: Sharon Therese Nemeth
Sent: Saturday, December 19, 2020 2:29 PM
To: David Wiviott
Subject: Arrival of my goods!
I wanted to let you know that I took receipt of the estate goods from my parents here in Berlin today!
I had realized in Nov., when I got word from Rotterdam that the shipment had arrived there, I couldn’t store the things in my small apartment here , so I had a storage room in a nearby facility ready for today. The driver from Rotterdam was very helpful
It is a relief to know that all went so smoothly. Thank you for your good, professional assistance throughout this process!
Wishing you a Merry Christmas and a happy, healthy New Year, Sharon
From: Thomas Dresch
Sent: Monday, December 14, 2020 6:19 AM
To: ‘Franziska Rochlitz’
Cc: David Wiviott
Subject: RE: Overseas Move to Germany from New York
Dear Ms. Rochlitz, Dear Ms. Delaney, Dear Mr. Delaney, Dear Mr. Wiviott
The Stuttgart team finished unloading a couple of hours ago. Everything went extremely well! Great job everyone – from the start in E. Syracuse to the finish in Karlsruhe. I would like to express my heartfelt gratitude to the entire team! I also appreciate very much the guidance you provided during the difficult process.
I guess I’ll be unpacking now for some time 🙂
It has been a great pleasure working with you!
Thank you all very, very much
From: Tracey Henderson
Sent: Sunday, December 13, 2020 7:37 PM
To: Adam Downton ; David Wiviott
Subject: Thank you
Hi Adam and David,
I just want to let you know that Nick and the team did an excellent wrapping and preparing our belongings for shipment. They were courteous and professional at all times, keeping us up to date with how the the job was progressing.
Our thanks to both of you and the packing team. I look forward to receiving our shipment in Melbourne and unpacking.
From: Gavin Barker
Sent: Thursday, December 10, 2020 11:28 AM
To: Don Arroyo
Subject: Shipment update – Rainier Overseas Movers – Shipment to France
Just wanted to let you know that our stuff was delivered to our house in France today.
The two guys who unloaded everything were great. We’ve been unwrapping all day – never seen so much paper!
This international move has been one of our most stressful experiences (shipping our pets was the worst but fortunately they arrived OK too).
We hope never to have to move internationally again but if we do we’ll definitely choose your company.
Thanks again for everything,
Gavin & Michelle Barker
From: David Ruby
Sent: Tuesday, November 24, 2020 9:06 AM
To: Don Arroyo
Subject: Rainier Overseas / AGS MOROCCO // IMPORT 2020
Dear Don, Imane and Team,
Wanted to let you know all arrived in perfect condition. We were amazed. It’s been a long journey for all of us, our container as well!!
Don, I know that if I look up the word “service” in the dictionary, I’m sure I’ll find your picture!! You were always there on the first ring throughout the last 9 months. You are the best example of how to take care of customers. You are a Star!
Imane, we appreciated your step by step help throughout the process here on this side. Merci mille fois! A thousand thanks you’s.
Great work all and a HUGE thank you!
If I understand correctly you and Rich are partners in the business, so for what it’s worth I wanted to email somebody!
Rich has been working on a move with me for months from Hawaii to Sante Fe. It would take a while to outline all the details, but the point is that Rich possibly is the only one that could have pulled this off. I am deeply thankful for what he did and most impressed with responses when issues did arise (they always do!).
I really appreciate you guys!
Adam Nevitt / Sales Manager
From: Martin Fernandez
Sent: Monday, October 5, 2020 12:29 PM
To: Operations WFR
Cc: David Wiviott>; Sophie Delmotte; WFR – Esmeralda Kesarlal
Subject: Re: Brooklyn to Spain Move
I would like to thank for the last 3 months and for the work you have done for us.
The movers came and delivered the shipment on Friday as mentioned. All good, all boxes, nothing broken.
Thank you again,
From: Suzanne Bishop
Sent: Thursday, September 10, 2020 4:56 PM
To: Lynn Juvinall
Cc: David Wiviott ; Daryle Oliveira
Subject: Re: Move from Hawaii
Lynn et al. – I just wanted to report that our movers were excellent! Very polite, really friendly people, fast, efficient.
A joy to work with. Thank you for the great moving experience! It couldn’t have gone smoother. Mahalo!!!
From: Bob Rogers
Sent: Tuesday, July 07, 2020 6:41 AM
To: Alyssa Wells
Cc: Rebecca Valentine; Karen Conover
Subject: Re: Relocation Estimate
The guys from Dodge were here yesterday to pack up my items. They did an outstanding job. Polite. Fast. Friendly. Careful. They were some of the best I’ve ever had to deal with.
I received the Descriptive Inventory in this morning’s email and my last name was incorrect. I called Dodge and Heather took care of it.
I have to tell you that, so far, I am really impressed with the level of responsiveness and customer service I’ve experienced. Too bad all companies aren’t this easy to deal with. You have all been outstanding!!!
While I have you, I want you to know that I contacted World Wide Moving about this effort. The man I talked to promised a call back with a quote in 2 days. After a week i emailed asking how he was going on it. A few days later, I gave you folks the go ahead. I still haven’t heard from him. If that’s the way they go after new business, I hold little hope for the quality of the job they would do.
Please let me know the next thing you need from me.
From: Samuel Bryan
Sent: Thursday, July 2, 2020 5:53 AM
To: Doreen Paterson ; Colin Davidson ; David Wiviott
Subject: Thank you!
Hello Colin, Doreen, and David,
Thank you all very much for your assistance with our move from Seattle to Port Bannatyne. Our shipment arrived yesterday and we are now largely unpacked. Everything went without a hitch and the crews at both ends did excellent jobs.
Wishing you all the best.
Sam & Ann