Sent: Tuesday, November 24, 2020 9:27 AM

Subject: Overseas Move Review – MOROCCO / IMPORT 2020

From: David Ruby
Sent: Tuesday, November 24, 2020 9:06 AM
To: Don Arroyo
Subject: Rainier Overseas / AGS MOROCCO // IMPORT 2020

Dear Don, Imane and Team,

Wanted to let you know all arrived in perfect condition. We were amazed. It’s been a long journey for all of us, our container as well!!

Don, I know that if I look up the word “service” in the dictionary, I’m sure I’ll find your picture!! You were always there on the first ring throughout the last 9 months. You are the best example of how to take care of customers. You are a Star!

Imane, we appreciated your step by step help throughout the process here on this side. Merci mille fois! A thousand thanks you’s.

Great work all and a HUGE thank you!

Stay safe!

David RUBY

Sent: Wednesday, October 28, 2020 1:36 PM

Subject: Account Feedback

Rebecca –

If I understand correctly you and Rich are partners in the business, so for what it’s worth I wanted to email somebody!

Rich has been working on a move with me for months from Hawaii to Sante Fe. It would take a while to outline all the details, but the point is that Rich possibly is the only one that could have pulled this off. I am deeply thankful for what he did and most impressed with responses when issues did arise (they always do!).

I really appreciate you guys!

Adam Nevitt / Sales Manager

Sent: Monday, October 5, 2020 2:33 PM

Subject: Brooklyn, NY to Spain – Rainier Overseas Movers

From: Martin Fernandez
Sent: Monday, October 5, 2020 12:29 PM
To: Operations WFR
Cc: David Wiviott>; Sophie Delmotte; WFR – Esmeralda Kesarlal
Subject: Re: Brooklyn to Spain Move

Hi all,

I would like to thank for the last 3 months and for the work you have done for us.
The movers came and delivered the shipment on Friday as mentioned. All good, all boxes, nothing broken.

Thank you again,
Take care,

Sent: Friday, September 11, 2020 8:16 AM

Subject: Move from Hawaii

From: Suzanne Bishop
Sent: Thursday, September 10, 2020 4:56 PM
To: Lynn Juvinall
Cc: David Wiviott ; Daryle Oliveira
Subject: Re: Move from Hawaii

Lynn et al. – I just wanted to report that our movers were excellent! Very polite, really friendly people, fast, efficient.
A joy to work with. Thank you for the great moving experience! It couldn’t have gone smoother. Mahalo!!!

Sent: Tuesday, July 7, 2020 2:08 PM

Subject: Packing Services

From: Bob Rogers
Sent: Tuesday, July 07, 2020 6:41 AM
To: Alyssa Wells
Cc: Rebecca Valentine; Karen Conover
Subject: Re: Relocation Estimate

The guys from Dodge were here yesterday to pack up my items. They did an outstanding job. Polite. Fast. Friendly. Careful. They were some of the best I’ve ever had to deal with.

I received the Descriptive Inventory in this morning’s email and my last name was incorrect. I called Dodge and Heather took care of it.

I have to tell you that, so far, I am really impressed with the level of responsiveness and customer service I’ve experienced. Too bad all companies aren’t this easy to deal with. You have all been outstanding!!!

While I have you, I want you to know that I contacted World Wide Moving about this effort. The man I talked to promised a call back with a quote in 2 days. After a week i emailed asking how he was going on it. A few days later, I gave you folks the go ahead. I still haven’t heard from him. If that’s the way they go after new business, I hold little hope for the quality of the job they would do.

Please let me know the next thing you need from me.

Bob Rogers

Sent: Thursday, July 2, 2020 10:42 AM

Subject: Shipment to Scotland – Rainier Overseas Movers

From: Samuel Bryan
Sent: Thursday, July 2, 2020 5:53 AM
To: Doreen Paterson ; Colin Davidson ; David Wiviott
Subject: Thank you!

Hello Colin, Doreen, and David,

Thank you all very much for your assistance with our move from Seattle to Port Bannatyne. Our shipment arrived yesterday and we are now largely unpacked. Everything went without a hitch and the crews at both ends did excellent jobs.

Wishing you all the best.

Sam & Ann

Sent: Tuesday, May 12, 2020 3:05 PM

Subject: International move to the Czech Republic

From: Vince Kaspar
Sent: Tuesday, May 12, 2020 4:08 AM
To: Don Arroyo
Subject: Thank you for your professional service

Hello Don,
Thank you very much for your professional moving service. Thursday last week everything was absolutely perfect, your business partner company in the Czech Republic did a wonderful job. I must say a big thank you to Miss Jirak from AGS Int. Movers Co. for her full time assistance during the moving process here in the EU. Thank you again
Vince Kaspar

Sent: Thursday, May 7, 2020 1:15 PM

Subject: International Move to France from Wilmington MA

Sent: Thursday, May 7, 2020 3:54 AM
To: Doug Wiviott; Jennifer; Gary Newman
Cc: ‘Tom O’Gorman’
Subject: International Move to France from Wilmington MA

A week ago today, I was reunited with my belongings from the United States. Many thanks go to a
team of individuals at Gentle Giant Moving Company in Boston, Doug Wiviott at Rainier Overseas
Movers near Seattle, WA, and Jennifer Sloan at European Relocation Services in Marseille, France.
They all worked smoothly and responsively together; each hand-off along the way was well
coordinated. I never once felt as if I was working with separate companies.
Thanks to the careful packing of the team of Gentle Giants in Boston, first in February 2019 when
they packed and moved me (using a crane at times) out of my condo in Charlestown, Massachusetts,
into their storage warehouse, and then, almost exactly a year later, when they packed my
belongings into a container to be shipped to France, everything arrived intact. Not one chip, crack,
not even a light bulb (which unfortunately turned out to be unusable here in France!) was broken!
Doug and his team at Rainier were incredibly easy to work with over the Internet, extremely
responsive and clear in their communications. Both Doug and Jennifer patiently guided me through
the lengthy documentation process required for international shipments by governmental,
transportation and customs officials. They made that complicated process which could have been a
nightmare fairly easy. Doug made sure the container arrived on time for loading by Gentle Giant,
arranged for the container to be loaded on the ship in Boston, and then worked with Jennifer to
organize delivery in France. Though his work behind the scenes was invisible to me, except for our
frequent email correspondence, Doug provided exceptional service!
Of course, no one could have expected the coronavirus epidemic which began to seriously spread
into France and the United States just as the ship was scheduled to leave Boston. Nor could anyone
have foreseen that the French government would pass restrictions on moving companies just before
the ship arrived in Le Havre. I am ever so thankful that Jennifer, a patient, supportive and caring
American, who speaks perfect French, was there to handle the unexpected twists and turns required
for unloading the container, for arranging for unplanned-for storage in a warehouse in Paris, and
then for further managing the delivery of my belongings by her crew to my apartment in Dieppe.
Those arrangements required Jennifer and her team, by now working remotely because of the lockdown
in France, to get in touch with their crew in Paris, as well as with the building’s management
and with city officials here in Dieppe. Jennifer kept in communication with me all along the way, all
the while working to keep additional expenses to a minimum.
The final step of the move required an outside lift since the elevator to the 5th floor (6th floor in the
USA) was too small. The crew arrived at the expected time, providing me advanced notice as I had
requested, with all required notifications and paperwork. The move-in went very quickly. Every
member of the 4-person crew was most professional, quite good-natured, pleasant to work with and
very tolerant of my attempts to communicate in French. They unpacked boxes as requested, reassembled
my dining room table, sofa and other furniture, and went to great lengths to make sure
that everything arrived in good condition and that I was satisfied As the lift and truck drove away
and I looked at the boxes that needed to be unpacked, I could only be extremely grateful for all the
arrangements Jennifer, who checked in again during and after the move, had made and for the
incredible team of wonderful people involved in making my move to France as smooth as it could
have been and at very reasonable cost– despite all the difficulties along the way!


Sent: Wednesday, May 6, 2020 10:30 AM

Subject: International Move – Texas to Germany

From: George Young
Sent: Wednesday, May 6, 2020 10:08 AM
To: David Wiviott
Subject: Texa sto Germany International Moving

Dear Dave,
It was good. Faster than expected, especially considering the restrictions that everyone was facing. Will definitely consider Rainier for our return move.