From: Gus Scott-Exley
Sent: Monday, January 26, 2026 9:31 AM
To: Don Arroyo
Cc: Warehouse ; Dave Aldridge
Subject: Re: Automatic reply: Delivery of your overseas shipment IM37367 Scott-Exley

Justin

I used Rainier Overseas Movers to ship over 2,000 pounds of personal belongings halfway around the world, and I honestly could not be more impressed.
Shortly after my initial inquiry, I was contacted by Don Arroyo, who guided me through the entire process from start to finish. Don took the time to clearly explain what was required, what documents I needed, and how everything would work to ensure a smooth and successful move. What truly stood out was his responsiveness — every single question I had was answered quickly and thoroughly. In an age where you expect delays and silence, Don was consistently prompt, helpful, and reassuring.
On collection day, the crew arrived and packed everything quickly, carefully, and professionally, creating a detailed inventory that I was able to submit to HMRC, allowing me to avoid paying import duty. This, too, had been clearly explained in advance by Don, which made what could have been a stressful process feel straightforward and manageable.
Throughout the shipment, I was kept informed of progress and expected delivery dates. While there were a couple of minor delays (which are understandable given the scale of an international move), I was genuinely blown away by how quickly my belongings ultimately arrived.
On delivery day, Christopher (and another team member whose name I unfortunately didn’t catch) arrived and unloaded everything into my ground-floor storage in under 30 minutes. Once again, they were professional, efficient, and extremely helpful.
To say that I am thrilled is a massive understatement. Given the sheer logistics of shipping household goods across the planet, I am genuinely astounded by how smoothly everything went, how well I was taken care of, and the fact that everything arrived intact.
I cannot recommend Rainier Overseas Movers highly enough. If you’re considering an international move, you will be in exceptionally good hands.