Sent: Wednesday, July 5, 2017 8:40 AM

Subject: International Move to Germany

From: Stephanie A. Ellis
Sent: Thursday, June 29, 2017 8:33 AM
To: David Wiviott
Subject: Re: Your move to Germany with Rainier Overseas

Hi David,

thank you for your follow-up.  The US movers were outstanding and all shipped furniture arrived in excellent condition. Also, in comparison to the German movers, who unloaded the container, the US movers were speedy and more efficient.  Looking back, their performance was impressive.

The German movers arrived without  the right tool to open the container. They managed to open it eventually with alternative tools. The unloading was a bit slow in comparison. However, the German movers did put together our beds and dining table, although screws to one of the beds had gone missing, and the German movers supplied  some screws of their own that worked in their place, which we very much appreciated.

Also, one of the German movers was allergic to cats, and therefore, could not enter our apartment.  For the future, this could be better anticipated or planned for, when coordinating the shipment. We had moved two dogs and two cats to Germany and since they traveled with us, it seemed not necessary to mention.

Overall, we were very happy about receiving our shipment in good condition and just a little over a month.