Via TrustPilot.com – Rainier Overseas Movers Reviews | Read Customer Service Reviews of rainieros.com (trustpilot.com)

From: Kate Williamson
Sent: Monday, October 10, 2022 5:20 AM
To: Don Arroyo ; Zenobia Esteves
Subject: Huge thanks – International Move from Washington State to England, UK

All

I am typing this at my desk in my new home in Duns, UK. It’s a long way from Walla Walla and I just wanted to thank each and all of you for making our move possible.

There were so many points where this could have gone wrong and thanks to each of you – it didn’t! I really appreciate your amazing communication and the way you reassured me and delivered at every stage.

Thanks to Skip for your infinite patience during the quote stage and to the Bekins crew who packed with care just before Thanksgiving 2021

To Don who held my hand through numerous insurance questions and “missing” ships in Mexico! You really are a star. You communicate even quicker than me and always made me feel better.

And Zenobia who got us through customs and calmly found a UK mover who would deliver 250 miles North of where I thought I would be (technically into a completely different country.) And who checked in during that last piece of the move to make sure the subcontractor behaved properly!

A couple of items did get damaged in transit and we will be filing a claim but it does not take away from your fabulous individual (and corporate) contributions.

Thank you so, so much!

Kate

Da: Kathy Ellis
Inviato: sabato 24 settembre 2022 15:48
A: Barbara Savelli ; Benedetta Girardi; Alexandra Ajale; Doug Wiviott; Nadia White ; Roberta Tanzi ; Chiara Mottola ; Andrea Cardelli
Oggetto: Re: Move to Senigallia, Italy

Hello, everyone at Rainier Overseas Movers, Ernie’s Van and Movers, Gosselin Moving, and the local movers at Lucesole.

You finally got me here! Finishing the house took longer than I thought it would, you know, those unforeseen life curve balls, but I’m now reunited with my belongings – because of you.

All of you were focused, professional, and compassionate (moving is a big deal and freaking stressful.) Doug and Roberta worked hard to get my things here before the tax set in when I had cut the time short. Nadia was able to schedule her movers in a tight window. And they did a great job. I wish I could be there, but Julie said they were good, hard-working guys.

Roberta helped get things situated and sent to storage once the shipment arrived. And Chara and Benedetta were patient and helpful regarding the monthly billing for storage.

Barbara and Andrea hung in there with me while juggling construction delays and the completion of the house. And the Lucesole men who delivered my stuff were great. They were fast and efficient. They tried hard to keep things organized for me, assembled what they could, and one of the guys occasionally swept. They were all friendly and fun, too.

I hope I haven’t forgotten anyone. You all have great teams. It was a joy working with you. I know I can be a little difficult, I don’t mean to be, and you all worked well with me. And you were friendly and made it personal. It is a tricky balance, at times, to run a business while keeping that human connection because you have to pay the bills. But it’s that personal connection is dearly needed in today’s world.

Whenever the opportunity arises, I recommend Gosselin and Rainier to people moving internationally and for local storage facilities.

Excellent job!!
Thank you all.
Kathy

From: Erin Dalton
Sent: Friday, May 27, 2022 10:19 AM
To: David Wiviott
Subject: Re: MA to Cork, Ireland

Hello Dave!

The move went really well actually. I have unwrapped everything at this point and all is in the same condition I left it in! So all is well! I will know more about the computer’s inside parts over the next few days (Case is perfectly safe which was my main concern honestly, the glass is all in-tact. I just haven’t been able to turn it on yet!) but everything else was wrapped wonderfully and nothing was broken! I really appreciate the time and care you and the others had put into making sure everything went well. Honestly, I really cannot thank you enough for your hard work answering all mine and my husband’s questions and going through that long period of storage with me.

The movers from the Netherlands came in a large truck and somehow got down our tiny street with zero problems. They showed up a bit late in the day but honestly not even an issue. Unloaded super quickly, very friendly, in and out and I was able to start unpacking a little bit that night they showed up. It was really quite nice actually.

Again, wonderful job by you and by everyone else that handled my things. I really do truly appreciate all the time you spent making sure my stuff got here safe and sound. It really made living here a lot easier now that I have my things again. If anyone I know decides to move overseas I will definitely recommend you guys for sure.

Thank you for everything and I hope all stays well with you,

Erin

From: Gisle Dankel
Sent: Saturday, January 29, 2022 6:32 AM
To: David Wiviott
Cc: Claudia Zimet
Subject: Happy new year

Hi David,

Just wanted to let you know that we were very satisfied with the whole moving process.
Everyone we interacted with in MovingStar in California and Boxman in Norway were also very professional and helpful (especially Gil and Nils).

Since pretty much everything arrived in perfect condition (there were two broken plates in all I think) we can’t comment on the insurance claim process 😉
All board games arrived without any dents or scratches.

We already recommended MovingStar to our friends in the US for a domestic move and they were also very happy and we will definitely recommended Rainier to others moving across the pond.

Thank you and good luck with the continuing shipping headaches.

Cheers,
Gisle and Claudia

From: Max Grönke
Sent: Thursday, January 27, 2022 10:49 AM
To: David Wiviott
Subject: Things arrived!

Hi David,

I just wanted to let you know that all our things arrived last Friday!
Very happy with the service and all. Also great you got things squared with the Dutch company. Let me know where I can leave a positive review for you.

Best,
Max

From: John Green
Sent: Wednesday, January 19, 2022 12:53 PM
To: Don Arroyo
Subject: Re: Move from California to New Zealand

Great Job Don .I have all my goods in my house .You may think it took a long time .
I don’t look at it like that .
Firstly I am amazed that the items made it ,through all the World Shipping problems ,and harbours full of container ships ,and nothing but News of chaos and confusion .
Secondly the big box landed
in a really tight lockdown period in Auckland ,and these folks take it very seriously .
Thirdly it landed when the entire nation goes on vacation ,and Auckland is basically deserted .
I was not stressed about the time frame at all,AND all the people on this end are friendly ,kind ,patient …and efficient .
Thanks Again Don .

From: Mark Shlyankevich
Sent: Wednesday, December 29, 2021 4:47 PM
To: David Wiviott
Subject: Florida to San Juan, Puerto Rico

David,

Wanted to thank you for all your help. You were great to work with. Answered all my questions quickly and made everything really easy for us every step of the way. No issues at all with the people packing/moving our belongings. Will definitely be recommending you to anyone looking to do an international move.

All the best and Happy New Year
Mark

From: Michelle September
Sent: Tuesday, December 21, 2021 1:08 AM
To: David Wiviott; Mary Babak; Lynn Bezuidenhout
Subject: Thank you – Moving from the US to South Africa

Hi David, Mary and Lynn

I finally unpacked everything, and everything was in order, which is super impressive, given the length of time.

A heartfelt thank you for your and your team’s excellent work from planning, packing to the unpacking and everything in-between.

I learned about containers, routes, vessels and the taxonomy you use in the industry – I have so much respect for the complexity of your work!

Love your work and I highly recommend your services.

Happy and safe holidays!
Michelle